Michael Moses Email & Phone Number

Farmington, NM, US

Farmington, New Mexico, United States

San Antonio, Texas Metropolitan Area

San Antonio, Texas Area

Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and include termination.Make recommendations regarding employee pay rate and advancement.Communicate performance, conduct safety expectations regularly; coordinate meetings and events to encourage safety, security and.

Dallas, Texas

Reporting by creating pivot table reports in excel to present on calls to Directors and Vendors.Responsible for the identification, analysis, development, and documentation of process improvements, methods, and procedures and quality standards for Digital Life call centers.Create and host meetings with all Team Managers and Area Managers to asses Quality.

Dallas/Fort Worth Area

Manage the day-to-day Dispatch / Digital Handyman Center Operations for Vendor provided Installation and Repair technicians.Extensive customer contact by telephone to confirm due dates and access, negotiate and re-negotiate commitment time.Prepare and update vendor work logs with schedule commitments.Verify work orders with local supervisors; accepts.

Dallas/Fort Worth Area

Managed store employees, by interviewing, on-boarding, training, scheduling and coaching.Managed daily, weekly, and monthly metrics and reporting for sales, inventory, cost, andtransaction summaries.Adding these to reports for the Operations Director and Owner Operator.In addition to my role as Assistant Manager I also took on the role as Kitchen.

Dallas/Fort Worth Area

Managed up to 20 store employees, by interviewing, on-boarding, training, scheduling and coaching.Managed daily, weekly, and monthly metrics and reporting for sales, inventory, cost, and transaction summaries. Adding these to reports for the Operations Director and Owner Operator.In addition to my role as Assistant Manager I also took on the role as.

Dallas/Fort Worth Area

Support the Consumer Services Department by monitoring vendor service level performance and assisting management in maintaining and improving vendor relationships.Resolve order related issues and escalations within 24 hours.Filing warranty claim reimbursements with vendors.Ensure content on the manuals and procedures are current with vendor policies.

Medical Assistant, Medical/Clinical Assistant

Bachelor Of Business Administration - Bba, Human Resources Development

Bachelor Of Science (B.S.), Human Resources Management/Personnel Administration, General