Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and include termination.Make recommendations regarding employee pay rate and advancement.Communicate performance, conduct safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.Ensure that the store is appropriately staffed and effectively ran 24 hours a day, 7 days a week.Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.Facilitate the efficient staging, stocking and storage of products by following defined company work process.Maintain accurate inventory levels by controlling damages, waste, etc.Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.Provide superior customer service leadership.Maintain a clean, well-organized store; facilitate a safe and secure working and dining environment. Ensure that the store is adequately equipped with tools necessary to preform required tasks.Follow company policies and procedures as outlined in the Standard Operation Procedures manual, Employee Handbook, and company communications; ensure employee compliance.Complete all paperwork and documentation according to guidelines and deadlines.

Reporting by creating pivot table reports in excel to present on calls to Directors and Vendors.Responsible for the identification, analysis, development, and documentation of process improvements, methods, and procedures and quality standards for Digital Life call centers.Create and host meetings with all Team Managers and Area Managers to asses Quality Assurance.Oversee all Quality and Process standards for the Monitoring Call Centers.Deliver presentations and training courses to a diverse population of people on related topics. Surveys, analyzes and develops best practices for techniques and processes.Designs and facilitates the programs related to total quality plans.Identifies methods and processes are inhibiting effectiveness in the operation.Writes, rewrites and edits documents such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related publications to communicate clearly and effectively specifications and instructions to a wide range of audiences.Delivers accurate forecasts, achieves monthly, quarterly and annual goals, and conducts quarterly operational review for the department quality.Escalates issues or roadblocks, with solutions that may hinder target deliverable dates.Manages all departmental practices and procedures. Ensures team alignment as all times.Maintains and develops relationships to support operational needs across all lines of business.Analyze processes and develops workflow adjustments to improve best practices.Conducts regular audits of agent activities.Experience with creating/maintaining objects in a MSSQL Server including but not limited to tables, views, stored procedures and creating SSIS packages.Proven ability to create executive level reports and presentations.Advanced working knowledge of Microsoft Office products to Excel, Access, PowerPoint, Word and Share Point. SME for Qfiniti Call software.

Manage the day-to-day Dispatch / Digital Handyman Center Operations for Vendor provided Installation and Repair technicians.Extensive customer contact by telephone to confirm due dates and access, negotiate and re-negotiate commitment time.Prepare and update vendor work logs with schedule commitments.Verify work orders with local supervisors; accepts; rearranges and updates.Receive requests and processes work order transactions.Initiate customer contact to obtain access information and provide customer with status of their work order.Interact and coordinates with other departments to verify work order information.Process information from various systems to determine further actions of work orders.Manually process appointments as needed. Updating/closing tickets for vendors when systems are not functioning properly or per request.Complete special projects as requested.Works with Beta testing on new devices, scheduling VP’s and Directors.

Managed store employees, by interviewing, on-boarding, training, scheduling and coaching.Managed daily, weekly, and monthly metrics and reporting for sales, inventory, cost, andtransaction summaries.Adding these to reports for the Operations Director and Owner Operator.In addition to my role as Assistant Manager I also took on the role as Kitchen DepartmentManager.Front and back office technology for 4 franchise locations in Dallas.Installation and programming of new POS and ISP's, Networks and Drive-thru communicationsand technology.Proactively attracting, identifying, and hiring team members that embody the Arch Fellow profileand have the ability to grow within the organization.Successfully and consistently communicating team wins, priorities, best practices andoperational changes to deliver brilliant execution.Connecting with the local community by executing McDonald's local marketing and communityinvolvement initiatives.Serving as a role model for high quality, hands-on, floor management - including an effectivedeployment of labor to maximize throughput.Delivering store sales and financial objectives by removing any barriers to success.Scheduling daily labor requirements that meet the needs of the business and provide greatcustomer service experiences.Ensuring that food safety and security standards are met and adhered to consistently.Maintaining food service and production levels by leading strong BOH and FOH execution.Addressing performance issues quickly and respectfully by coaching, counseling, and managingany conflicts.Contributing ideas, thoughts, and solutions that result in increased productivity, higher retention,and improved operations.Purchased adequate quantities of necessary restaurant items, including food, beverages,equipment and supplies.Met, greeted and encouraged feedback from customers and used feedback to implementpositive changes within the restaurant.

Managed up to 20 store employees, by interviewing, on-boarding, training, scheduling and coaching.Managed daily, weekly, and monthly metrics and reporting for sales, inventory, cost, and transaction summaries. Adding these to reports for the Operations Director and Owner Operator.In addition to my role as Assistant Manager I also took on the role as Kitchen Department Manager.Front and back office technology for 4 franchise locations in Dallas. Installation and programming of new POS and ISP’s, Networks and Drive-thru communications and technology.Proactively attracting, identifying, and hiring team members that embody the Arch Fellow profile and have the ability to grow within the organization.Successfully and consistently communicating team wins, priorities, best practices and operational changes to deliver brilliant execution.Connecting with the local community by executing McDonald’s local marketing and community involvement initiatives.Serving as a role model for high quality, hands-on, floor management - including an effective deployment of labor to maximize throughput.Delivering store sales and financial objectives by removing any barriers to success.Scheduling daily labor requirements that meet the needs of the business and provide great customer service experiencesEnsuring that food safety and security standards are met and adhered to consistently.Maintaining food service and production levels by leading strong BOH and FOH execution.Addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts.Contributing ideas, thoughts, and solutions that result in increased productivity, higher retention, and improved operations.

Support the Consumer Services Department by monitoring vendor service level performance and assisting management in maintaining and improving vendor relationships.Resolve order related issues and escalations within 24 hours.Filing warranty claim reimbursements with vendors.Ensure content on the manuals and procedures are current with vendor policies, processes, and procedures.Provide feedback to techs regarding backorder fulfillment and Estimated Time of Arrivals (ETA).Assist in special projects as required.