Michael Oliver Email & Phone Number

Redmond, Washington, United States

I'm focused on Technical Skilling Delivery and the Evolution of Learning and Development and Enablement projects across a massive sales organization, promoting smooth execution of customer engagement within our dedicated, customer obsessed sales, and sales support motions:• I’ve built a career on being customer obsessed and focused on driving positive customer engagement and experiences and have held roles on many sides of the customer experience continuum• I’m a natural collaborator and innovator and I enjoy working directly with Microsoft Sales and Sales Support roles with the express goal of enabling customer success as they embrace cloud computing. I solve for critical technical skilling challenges by providing data-driven solutions designed to enable seller roles to help customers achieve the most with Microsoft solutions• I believe in the concept of: "Design to Requirements, Build to Specification, and Deploy for Security and Success" – Do it right the first time, using established best practices!• I deliver programs designed to bring Technical Skilling to the forefront as accelerators targeted toward promoting a rich customer engagement to encourage Azure usage as well as providing in-role development• My training focuses on the technical aspects of Azure, Data and AI, and Security and I deliver these experiences inside example customer stories to ensure pairing with the customer value proposition

Greater Seattle Area

TeraScientia, LLC is a pure-play advisory firm specializing in enterprise process and information systems engineering / refactoring ranging in scope of work from enterprise application integration, business process outsourcing design, PCI-DSS compliance, with a special focus on CX and e-commerce system development. • Promoted continuous improvement, shifting org decision processes to data driven intelligence to inform and support effective decision making within internal, partner, and customer-facing integrations• Worked with M&A activity with VC/PE groups to determine technical depth of assets• Provided strategic and product roadmap guidance for emerging startups• Provided team skills assessments, process analysis, value mapping and team dynamics guidance • Developed and delivered improvements to client system BI, reporting, and delivery processes, to support new features, new regional deployments, and new markets• Leveraged existing well-architected and cloud adoption best practices to promote operational excellence within client organizations• Established client GRC strategies including beginning stage requirements analysis, org structural and allocation of resources to bring success to market• Developed and delivered POC systems for possible evaluation of investment

Greater Seattle Area

Solution Architect - Consulting and Architecture ServicesProvided leadership and presales expertise for specific partner and product evangelization programs with Microsoft. The focus was to keep up with existing trends and drive the vision and high-level architecture for complex solutions.

Bellevue Wa

As part of my governance remit, I worked with auditors to bring SOC-3 to the org. I realigned IT and Support functions providing first-class GDPR and CCPA compliance via Infosec and Data Handling policy across our client portfolio, supporting key strategic initiatives and supported tech v-team realignment for product road map, pipeline. and delivery by:• Developing strategies supporting operations and tactics to address failing supply-chain behaviors• Delivered valuable and pragmatic solutions, analysis, include project risk assessment and mitigation, and GDPR compliance using focused enterprise processes.• Applied corrective adjustments to save lost revenue, and improve client relationships through diligent refactoring of processes end to end, through diligent team work and effective client support• Fostered a dynamic corporate culture designed to reduce role churn and promote a culture of inquiry for learning and development at the team level including engaging in Agile/Scrum development to enforce accountability across the team, improve quality, with shorter turnaround• Enabled a shift to a data driven approach to service by creating telemetry and guidance for resource allocation in our client service efforts• Improved service turn-around time while reducing line of business system complexity and dependencies as part of a dedicated internal initiative of continuous improvement • Designed active demonstrations of using existing analytics UX and related systems, illustrating the future of auto industry analytics in a seamless end-to-end targeted quality assurance experience that provided opportunities for continuous improvement• During the M&A I worked with our internal v-teams to create new bridges to support merging partnerships to fuse alloy operations and capability targeted toward providing a new scope of strategy, operation, and function, providing opportunity for growth in the new partnership as well as providing new avenues of value for our clients.

Consult: Digital Supply Chain Process Analysis, Design, And Delivery

INTERSOURCE LLC is a boutique technology consultancy specializing in project acceleration with proven results.Intersource, LLC is a boutique technology consultancy specializing in project acceleration with proven results. The firm was dissolved in 2013. • I lead the design and delivery of custom IT Solutions for various channel and line of business applications and services within corporate space for numerous local and F100 firms to include Inrix, Starbucks, Microsoft, Comcast, Splunk, and MIL/GOV• Guided various client projects from requirements gathering and design to delivery and consulted on internal process improvement and as well as client and partner solutions • I provided team hiring, training, and consultative guidance as well as project and SDLC management across our client portfolio• Built teams and bench training for consultative efforts with major clients such as Microsoft and preferred vendors• Established consult programs for co-sell partnerships with OpenStack services and Splunk• Provided technical consult for business development efforts throughout the client portfolio

Pci-Dss Compliance, Localization, Eai For Enterprise Ecommerce Systems.

BPO, PCI-DSS, GEO, within enterprise integration space with emphasis on e-commerce path

Seattle

Enterprise application design and development for AMP Process. Team-based Agile SDLC process expansion.GEO/Loc expansion/B2B process integration

The scope of this interaction focuses primarily on business intelligence and supporting the existing general reporting infrastructure. A series of strategy discussions covering team build, SDLC management, source control, change management, virtual environment management, and a development data warehousing approach were also delivered during engagement.

Seattle, Wa

Creation of Application Lifecycle Management Tool Chains and the development of an effective SDLC including: - Introduction of Agile methodologies - QA team process refactoring and enhancement

Redmond

Development of application tool chains, and operation-level diagnostics for a Web 2.0 start-up based on in-depth complex analysis of the behaviors and properties of participants on the stock market.

Education record

Submarine Nuclear Qualified S5G, Nuclear/Nuclear Power Technology/Technician, E5

Education record