Michael Olsen Email & Phone Number

Remote

Working in client success for a company providing cutting-edge cloud based software to Law Enforcement and Public Safety agencies around the country. Coordinating with agency leadership and company resources to ensure efficient and effective CAD, RMS, and JMS software by being an advocate for the client.

Remote, United States

I was still working in the Law Enforcement/Public Safety world by helping to implement CAD/RMS/JAIL/FINANCE software to agencies around the country. I assisted new customers with configuring our software to work best for their agency throughout the development process and through the "Go Live" date for the software. This included training the customers how to configure certain parts of the software while I did some of the more "technical" configuration behind the scenes. At times I needed to work as the link between the customer and the developers/devops folks who perform the truly technical aspects of the software.

Lakeway, Tx

UPDATE: RETIRED!! I managed the 911 Communications Center which services the Lakeway and Bee Cave Police Departments. I had 10 telecommunicators (dispatchers) working in the center 24/7. We answered over 8,000 911 calls each year as well as over 52,000 administrative calls while handling almost 20,000 Calls for Service. Managerial duties included hiring, scheduling, training, and evaluating employees while ensuring an efficient and effective emergency operation. Worked as the Project Manager for most of the technology going into a new police department during construction and "go live" in April 2019.

City Of Lakeway Police Department

I provided administrative support directly to the Chief of Police. Duties included: providing statistical crime information for the Chief to pass along to City Hall, designing and providing Power Point reports of such information as well as staffing / employee information, register officers for training classes as necessary, use crime analysis software to gather information, manage the department's Facebook page and website page, answer incoming Open Records requests and provide information to the public as necessary, ensure all forms and paperwork needed by officers is up to date and on hand, and MANY other jobs "as assigned"...

City Of Lakeway

Answered 911 and all other incoming telephone calls to the Police Department. Dispatched officers as appropriate using Computer Aided Dispatch system. Maintained radio safety for all officers on duty. Trained new dispatchers.

Pensacola, Florida

Managed company website sales including: website design updates, adding new products, removing sold products, email advertising, and inventory tracking. Duties also included helping in the store with sales, shipping and receiving, and working the cash register when necessary.

Austin, Tx

Managed day-to-day operations.Conducted all hiring, training, scheduling and discipline for up to 30 Commissioned and Non-Commissioned Security Officers.Responsible for finding new sales leads and maintaining customer service for all current customers.

San Marcos, Tx

Co-Founder of the organization. Helped coordinate and lead mission trips to Mozambique and Rwanda. Managed day-to-day operations, including all financial records for the organization during 2008. This was mostly a volunteer position.

Austin, Tx

Officer 1995-2003Detective 2003-2006Sergeant 2006-2008