Patrick Higgins Email & Phone Number

Tampa, Florida, United States

Technical Consultancy and Leadership: Operating as the principal solutions expert for high-value public safety projects. Guiding technical configurations, feature development, feature implementations, interfaces, and workflow integrations tailored to each partner agency’s needs.Cross-Functional Collaboration: Close collaboration with internal and external technology teams to drive product enhancements and innovations that resonate with market needs and client expectations.Company-wide Environmental System Administrator Training and Development: Leading both internal and external training sessions focusing on best practices for the platform and technical solutions development, enhancing team capabilities and client success.Lead primary discovery, engineering, and support on interfaces, automations, and custom solution development.Automations and Schema Development : Designing, developing, and implementing Javascript automations and JSON schemas according to specific client requirements.API endpoint development for internal and third-party integrations.Strategic Project Management: Spearhead go-to-market and post-sale strategies, ensuring robust customer support and successful large-scale deployments.Mentorship: Mentoring and supporting Solutions Engineering team members, fostering an environment of growth and continuous improvement in handling complex technical challenges and customer engagements.

Tampa, Florida, United States

Establish processes to deliver SOMA PSAAS workstream best practicesAgile approach to build custom partner workflows and JSON schemas, widgets, and reportsSupport implementation of SOMA PSAAS with configuration, feature development, training, and end to end testing.Work with internal and external stakeholders to define partner roles and responsibilities and guide change management best practicesGather product feedback and work with the product team to establish development priorities.Develop and update training materials to deliver efficient and effective user training

San Bernardino County, California, United States

• Set-up various computers, printers, routers, and Wifi extenders for various clients.• Designed and developed an e-commerce website utilizing GoDaddy platform and HTML to add pictures and calendars.• Information Security Project - Installed and utilized Kali Linux and Microsoft PowerShell to engage in several online CTF (capture the flag) tests/ games. • Won a pen testing competition that the San Bernardino Sheriff’s Department put-on within the Technical Services Division to test the security of organization’s infrastructure and applications. The test was set-up in a partitioned environment in Azure to ensure no damage was done to the department. I won the competition using Kali Linux to map the network and brute force several applications.

San Bernardino County, California, United States

Quickly progressed through a series of increasingly responsible and complex positions within the San Bernardino County Sheriff’s Department Technical Services/ Information Technology Division based on outstanding work product and an aptitude for law enforcement related technology projects. Completed RMS transition from Tiburon RMS to Central Square Inform/ Enterprise RMS. Involved in all aspects of the transition from the initial scope and contract, building out the system, developing APIs, training approximately 2500 users, and acting as a system administrator and support after our implementation date. Expertise in UCR/ NIBRS state reporting standards, all aspects of Central Square Inform / Enterprise RMS, and SQL query use for support functions and executive statistical needs.

San Bernardino County, California, United States

Successfully drafted and pitched an audio dictation transcription outsourcing project to department executives. Identified and vetted multiple transcription vendors to conduct a pilot program with the department. Drafted and submitted detailed cost analysis. Completed pilot program with considerable success with a limited number of test sites. Successfully obtained approval for a department wide implementation. Authored the Scope of Work and provided critical documentation for the county Request for Proposal (RFP) process. Obtained a competitive contract with an industry leading transcription company and implemented services department wide. Reduced turnaround times on report dictation transcription by over 75% and reduced costs by approximately 50%.

San Bernardino County, California, United States

• Reserve Deputy Coordinator• Interstate Fugitive Extradition Detail• High- Tech Crime Detail• Mobile Field Force• Search and Rescue Coordinator• MDC Committee Consulting• Regional 800 Radio Interoperability Group member• Lexis Nexis Accurint / Inform RMS API data mapping and validation• Motorola CommandCentral Vault System Administrator and Training• Tiburon CAD

San Bernardino County, California, United States

Duly sworn Deputy Sheriff for the County of San Bernardino. Received training in the identification, preservation and collection of evidence, photography, latent print collection and crime scene investigations. Compiled information, collected evidence, and interviewed suspects, victims, and witnesses to support the filing of criminal complaints in numerous investigations including grand thefts, sexual assaults, burglary, grand theft auto, narcotics investigations, possession of stolen property, assaults, missing persons, fraud, identity theft, robbery, attempt murder, and assaults with deadly weapons.

San Bernardino County, California, United States

Received training and gained experience in physical security, inmate management, jail management, communications, camera systems, control systems, assault investigations, release procedures, intake operations, high security operations, and release procedures.