Michael Patton

Michael Patton Email and Phone Number

Associate Director of Technology @ AT&T
St. Louis, MO, US
Michael Patton's Location
St Louis, Missouri, United States, United States
Michael Patton's Contact Details

Michael Patton work email

Michael Patton personal email

About Michael Patton

Salesforce implementation to 34k users through cross functional team leadership, top to bottom communication, and focus on continued process improvement Execute Agile development strategy including intake, requirements, testing, and rollout to frontlineIntegrate AI technology into desktop applications12+ years in learning and development organization leading instructional delivery and design teams15+ years supervisory experience

Michael Patton's Current Company Details
AT&T

At&T

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Associate Director of Technology
St. Louis, MO, US
Website:
att.eu
Employees:
218956
Michael Patton Work Experience Details
  • At&T
    Associate Director Of Technology
    At&T
    St. Louis, Mo, Us
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  • At&T
    Associate Director Of Technology
    At&T Jul 2022 - Present
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  • At&T
    Associate Director M&P
    At&T Sep 2021 - Nov 2022
    Lead a Call Center Operations team responsible for Salesforce implementation to 30k+ users.
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  • At&T
    Principal Business Manager
    At&T Apr 2019 - Sep 2021
    Program and Project Manager in Mobility Operations leading cross functional initiatives.
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  • At&T
    Associate Director
    At&T Feb 2018 - Apr 2019
    Greater St. Louis Area
    Lead teams with multiple responsibilities including strategic partner support for global call centers and employee development programs for ~500 internal trainers in AT&T University.
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  • At&T
    Lead Training Manager Performance Consultant
    At&T Oct 2017 - Feb 2018
    Greater St. Louis Area
    Responsible for vetting and consulting on projects that crossed multiple VP organizations. Collaborated with Delivery and Design teams along with Project Management Orgs to execute client requests.
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  • At&T
    Regional Associate Director
    At&T Aug 2016 - Oct 2017
    Greater St. Louis Area
    Lead a team of 60 Sr. training Managers and Associate Directors creating client performance through World Class training. Lead a team of 5 Lead Training Managers responsible for job-specific training for ~700 trainers at AT&TEmphasis on Employee Engagement through coaching, feedback and involving all levels for decision making. increased focus on improving performance through data analysis.
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  • At&T
    Associate Director-Delivery
    At&T Aug 2014 - Aug 2016
    Manage and motivate a team of Sr. Training Managers who deliver blended training in Call Centers around the world. Curricula include product knowledge, systems training and sales for contact (call, chat, and social media) centers. My responsibilities include coaching and developing them for success in their current role and preparing them for the evolution of the telecommunications industry.Manage a team of Lead Training Managers responsible for driving performance through AT&T Strategic Partners. This includes skilling them up on new content, observing to provide feedback and analyzing performance results all within the stipulations of Co-employment requirements.
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  • At&T
    Associate Director - Design - Home Solutions
    At&T Dec 2012 - Aug 2014
    Greater St. Louis Area
    Manage a team of Lead Designers reinventing how Call Center reps are trained. We develop a blended training program that includes Leader-led, Web-based and on-job training. My team is investigating and piloting tools to make it more interactive.
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  • At&T
    Associate Director - Mobility Training
    At&T Sep 2010 - Nov 2012
    Greater St. Louis Area
    I lead a team of 16 Sr. Trainers across the country who deliver system, product knowledge and sales training in AT&T Mobility Call Centers. I am responsible for their development.
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Michael Patton Skills

Training Vendor Management Team Leadership Call Centers Leadership Customer Experience Sales Operations Performance Management Team Building Training Delivery Recruiting Team Management Customer Retention Change Management Management Telecommunications Cross Functional Team Leadership Business Analysis Process Improvement Program Management Employee Engagement Outsourcing Project Management Customer Satisfaction Sales Management Contact Centers Account Management Customer Service Leadership Development Sales Microsoft Office Employee Training Strategic Planning Operations Management Solution Selling Coaching

Michael Patton Education Details

Frequently Asked Questions about Michael Patton

What company does Michael Patton work for?

Michael Patton works for At&t

What is Michael Patton's role at the current company?

Michael Patton's current role is Associate Director of Technology.

What is Michael Patton's email address?

Michael Patton's email address is mv****@****hoo.com

What schools did Michael Patton attend?

Michael Patton attended Udacity, Truman State University.

What skills is Michael Patton known for?

Michael Patton has skills like Training, Vendor Management, Team Leadership, Call Centers, Leadership, Customer Experience, Sales Operations, Performance Management, Team Building, Training Delivery, Recruiting, Team Management.

Who are Michael Patton's colleagues?

Michael Patton's colleagues are David Carroll, Dejanay Ashman, Richard Sullivan, Lora Mcclain-Muhammad, Stephen Koldenhoven, Claudius Lebi, Harold Huang.

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