Michael Nolan Email & Phone Number

West Jordan, UT, US

Midvale, Utah

• Drive sales results in a manner consistent with CHG’s core values, and the CompHealth Experience
• Participate in the hiring, training and development of a high performing sales team
• Create and implement growth and development plans for sales team members and/or leaders
• Coach and mentor sales team members and/or leaders by conducting weekly one on one meetings, side by side coaching, role playing, as well as other activities
• Report daily and weekly on team performance to senior leadership
• Conduct individual performance appraisals of team members or leaders and take needed action regarding their progress/results

Hershey, Pennsylvania

• During this tenure, I inspired efforts to meet all sales, profit, and shrink goals at Hershey, Pennsylvania location. I supervise, mentor, and evaluate up to 30 Sales Associates. I report directly to the District.
• Recruited, hired, and developed team of customer-centric Sales Associates.
• Facilitated training for Sales Associates on all facets of their jobs including store policies, procedures, and guidelines.
• Protected company assets by implementing effective inventory control and loss prevention practices, which resulted in a decrease of shrink of more than 40% YOY.
• Exceeded Sales & Profit plans.

Massachusetts

• In 2015, I was promoted to District Leader at GameStop, charged with overseeing operations at 13 store locations across Central Massachusetts. I drove recruitment, hiring, professional development, and employee.
• Propelled district to Top 20% in division for sales and profit to plan within first year in role.
• Groomed and promoted 1 Store Manager for Group Store Manager role and 8 Assistant Store Managers for Store Manager positions; provided one-on-one individual coaching and mentoring.
• Implemented strategy for DM team to improve refurbished product sales and profits; elevated region from bottom 3 to #1.
• Served as Training Lead for Veteran Support Group mentoring program chain-wide; organized community events with Ronald McDonald House, Fisher House, Operation Supply Drop and other non-profit organizations.
• Facilitated formal presentations on operations and business acumen to Store Leaders and District Leaders.

Pennsylvania

• During this time frame, I was tasked with accountability for 3 store locations. I oversaw all operations in my assigned location and supervised and mentored Store Managers at 2 locations. I managed 19 direct reports.
• Attracted, developed, and retained top talent to maximize group store performance potential; ensured all new managers received appropriate training and development support.
• Played key role in functional and social onboarding of new hires, and discussed growth opportunities including career paths and internal development tools that were available to support their success.
• Generated outstanding business results by focusing on specific behaviors and outcomes; utilized STAR/AR feedback model, Interaction Guidelines, and Key Principles to influence team members.

Carlisle, Pennsylvania

• In this role, I performed as a district-wide Trainer. I facilitated training for all new Store Managers and Assistant Store Managers, and provided individual mentoring and coaching on location as required. Key.
• Mentored 2 company-wide lowest-performing Store Managers, who subsequently led their teams into top 50% of chain.
• Utilized five steps to teaching new job skills: explain, show, encourage practice, observe, and provide feedback.

Central Pennsylvania

• During this stage of my career, I ensured optimal use of Solution Selling techniques to align customer needs with GameStop products. I recruited, hired, evaluated, and developed my team in delivering exemplary customer.
• Finished in Top 25% of chain in total rank each year.
• Turned-around underperforming store locations into Top 10 in Region.
• Drove sales at store location from $1.2M to 3.4M in < 3 years.