Michael Nolan Email & Phone Number

West Jordan, Ut, Us

Midvale, Utah

• Drive sales results in a manner consistent with CHG’s core values, and the CompHealth Experience• Participate in the hiring, training and development of a high performing sales team• Create and implement growth and development plans for sales team members and/or leaders• Coach and mentor sales team members and/or leaders by conducting weekly one on one meetings, side by side coaching, role playing, as well as other activities• Report daily and weekly on team performance to senior leadership• Conduct individual performance appraisals of team members or leaders and take needed action regarding their progress/results• Preparation, analysis and translation of team sales reports on a regular basis

Hershey, Pennsylvania

During this tenure, I inspired efforts to meet all sales, profit, and shrink goals at Hershey, Pennsylvania location. I supervise, mentor, and evaluate up to 30 Sales Associates. I report directly to the District Manager. Key Contributions:• Recruited, hired, and developed team of customer-centric Sales Associates.• Facilitated training for Sales Associates on all facets of their jobs including store policies, procedures, and guidelines. • Protected company assets by implementing effective inventory control and loss prevention practices, which resulted in a decrease of shrink of more than 40% YOY.• Exceeded Sales & Profit plans.

Massachusetts

In 2015, I was promoted to District Leader at GameStop, charged with overseeing operations at 13 store locations across Central Massachusetts. I drove recruitment, hiring, professional development, and employee retention efforts. I also led efforts to maximize district profitability, and ensured adherence to all company standards at store level. I reported directly to the Regional Manager. Key Contributions:• Propelled district to Top 20% in division for sales and profit to plan within first year in role.• Groomed and promoted 1 Store Manager for Group Store Manager role and 8 Assistant Store Managers for Store Manager positions; provided one-on-one individual coaching and mentoring. • Implemented strategy for DM team to improve refurbished product sales and profits; elevated region from bottom 3 to #1.• Served as Training Lead for Veteran Support Group mentoring program chain-wide; organized community events with Ronald McDonald House, Fisher House, Operation Supply Drop and other non-profit organizations.• Facilitated formal presentations on operations and business acumen to Store Leaders and District Leaders.

Pennsylvania

During this time frame, I was tasked with accountability for 3 store locations. I oversaw all operations in my assigned location and supervised and mentored Store Managers at 2 locations. I managed 19 direct reports, and reported directly to the Regional Manager. Key Contributions:• Attracted, developed, and retained top talent to maximize group store performance potential; ensured all new managers received appropriate training and development support. • Played key role in functional and social onboarding of new hires, and discussed growth opportunities including career paths and internal development tools that were available to support their success.• Generated outstanding business results by focusing on specific behaviors and outcomes; utilized STAR/AR feedback model, Interaction Guidelines, and Key Principles to influence team members.

Carlisle, Pennsylvania

In this role, I performed as a district-wide Trainer. I facilitated training for all new Store Managers and Assistant Store Managers, and provided individual mentoring and coaching on location as required. Key Contributions:• Mentored 2 company-wide lowest-performing Store Managers, who subsequently led their teams into top 50% of chain.• Utilized five steps to teaching new job skills: explain, show, encourage practice, observe, and provide feedback.

Central Pennsylvania

During this stage of my career, I ensured optimal use of Solution Selling techniques to align customer needs with GameStop products. I recruited, hired, evaluated, and developed my team in delivering exemplary customer service. I reported directly to the District Manager.Key Contributions:• Finished in Top 25% of chain in total rank each year. • Turned-around underperforming store locations into Top 10 in Region. • Drove sales at store location from $1.2M to 3.4M in < 3 years.