Michael Riddick Email & Phone Number

Dallas/Fort Worth Area

Data Analysis with use of multiple systems (Tableau, MS Excel, Google Sheets) based on Compliance requests

Dallas/Fort Worth Area

Utilization of disaster management software (DCMS) to create, review and proof legal/loan documents for completeness, accuracy, and compliance to assist potential borrowers with residential and/or business loans.General clerical functions, including answering inquiries promptly, handling sensitive information securely and professionally, and dealing with controversial issues tactfully.Presentation of information in a clear, professional, grammatically correct and error-free manner Collaboration/Contact with internal and external customers as neededUsage of computer and other applicable equipment/software (printers, fax, email, etc.)

Lewisville, Texas

Wing to wing coverage of local, state and Federal Government Accounts Receivable processes including purchase order creation/editing, collections, data management, etc. Liaison between customers and sales staff, tasked with fostering goodwill and positive rapport. Problem solving through research and application of company policies. Controlled all activities in the accounts receivable function. Managed collection activities such as sending follow- up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts to collection agencies. Ensured accurate receivable records and verified outstanding account balances. Created financial reports relating to account receivable function and status of accounts. Audited methods and procedures of accounts receivable function to improve efficiency. Prepared purchase orders and maintained purchasing records. Researched and negotiated with internal channels. Provided routine administrative support. Operated system for data entry and transmission. Processed claims and write offs of aged/escalated government receivables.

Online radio show host, content creation, talk show host

Irving, Tx

Provided moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addressed and responded to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, maintenance and payment processing. Provided customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documented client interactions, including details of inquiries, complaints, comments, and actions taken. Assisted and guided lower-level representatives. Team lead and floor support in absence of managerial support. Possessed a deep understanding of the organization's products and services