Michael Rivera Email & Phone Number

Taunton, Ma, Us

Massachusetts, United States

As an experienced IT professional, I specialize in managing and resolving support tickets, maintaining historical financial data, and administering school management systems like Aspen Follet and classroom management tools like NetRef. I oversee Microsoft 365 applications, ensuring user productivity and collaboration, and manage IT assets to ensure compliance with licensing agreements. I also assist in network maintenance, provide technical troubleshooting for various software and hardware… Show more As an experienced IT professional, I specialize in managing and resolving support tickets, maintaining historical financial data, and administering school management systems like Aspen Follet and classroom management tools like NetRef. I oversee Microsoft 365 applications, ensuring user productivity and collaboration, and manage IT assets to ensure compliance with licensing agreements. I also assist in network maintenance, provide technical troubleshooting for various software and hardware issues, and handle routine tech tasks such as software installations and user training. My approach and dedication to excellence ensure seamless and efficient technical operations of the two agencies that I work within: the Department of Youth Services and Collaborative for Educational Services corporate. Show less

Canton, Massachusetts, United States

My role as IT Site Manager/Tech Specialist is multifaceted, encompassing collaboration with teachers, integration of technology, proactive inventory management, logistics management, effective communication, and driving innovation for an enhanced learning experience. My dedication to these responsibilities significantly impacts the educational landscape, ensuring that technology serves as a powerful tool for both educators and students.

Bristol County, Massachusetts, United States