Michael Smith Email & Phone Number

Mason, Oh

Cincinnati, Ohio

Document Manager 01/2014 – Present• Promoted to Document Manager to help build a brand new project from the ground up. • Hired and trained document analysts to review documents.• Personally researched the software to be implemented with the project at hand to make a more mainstream workflow that would give the law firms real time data. • The same software drastically decreased the amount of time a document analyst needed to review a document thus increasing productivity and decreasing errors. • Designed 4 Standard Operating Procedures for the new document analysts to use as a reference tool when reviewing documents.• Worked closely with the Program Manager and Project Managers to give daily and/or weekly updates on all of the document statuses for each firm. Project Coordinator Supervisor 08/2012 - 01/2014• Promoted to Fulfillment Supervisor four months into my tenure at Garretson Resolution Group. • Managed 5 project coordinators and dealt with any personnel issues. • Worked closely with our mailing vendors and printing vendors. • Key member in implementing the purchase of a more high-end postage meter machine to increase efficiency and productivity for the project coordinators. • Accomplished all of these duties all while remaining the project coordinator for the projects I was previously on. Project Coordinator 04/2012 - 08/2012 • Worked hand-in-hand with the project manager on the second biggest project Garretson Resolution Group has been a part of at that time. • Created mail merge documents that would be sent out to the claimants for them to return.• Reviewed the packets as they were returned to determine if they can be accepted or if they have any discrepancies. • Created weekly agendas for the meetings that we had with the Plaintiff Counsels.

Cincinnati, Oh

Senior Personal Lines Underwriter 08/2010 – 04-2012Personal Lines Underwriter 09/2007 – 08/2010• Successfully managed a 7 million dollar territory in Milwaukee, WI and the areas surrounding the city. • Personally dealt with 10 independent insurance agencies on a daily basis and effectively communicated information with them through email, phone conversations, web conferences and meetings.• Informed them on rate changes, policy coverage changes and other vital information regarding their book of business.• Actively suggested new ways to market products to better cover an insured through product material such as brochures and actively suggested ways to stay on a particular account that did not necessarily meet guidelines but had a personal relationship with a particular agency. • Dealt with new business prospects to determine if the potential new client is what Cincinnati Insurance wants to insure and modified pieces of new business to make a certain policy more desirable for Cincinnati Insurance and the agency. • Effectively communicated information with the Cincinnati Personal Lines Field Reps such as hit-ratio reports, new business reports and quote reports by utilizing the information given to underwriters on a monthly or quarterly basis; information was gathered, inputted into Excel and used to track the agencies positive or negative growth over the year.