Michael Smith Email & Phone Number

Auckland, Nz

Auckland

Fisher & Paykel Healthcare is a leading designer, manufacturer, and marketer of products and systems for hospitals and homecare. This role involves working with various stakeholders to enhance their processes and foster a positive attitude towards Health, Safety, and Wellbeing. Responsibilities & Key Skills:I have demonstrated a strong ability to build relationships and collaborate with a variety of people from different areas across the business.Perform investigations into incidents and hazards.Complete & manage audits within Labs & Model Shops.Collaborate with stakeholders to improve HSW processes.Build and maintain a positive attitude towards Health, Safety, and Wellbeing.

Auckland, New Zealand

Kiwi Home Store is a well-established NZ furniture company, with two retail locations and an online store, specialising in locally manufactured and sourced products. As the Sales Manager I was responsible for the day to day running and success of the Auckland store and assisted with the Waikato store.Responsibilities & Key SkillsLead and motivated a sales team to achieve sales goals, resulting in increased sales and repeat customers. Developed and implemented a product that became a top seller, delivering 20% sales growth for product category.Develop sales & marketing strategies to maximise revenue and customer base to deliver year-on-year sales growth.Build strong customer relationships to generate repeat business. This has resulted in an increase of larger sales including a record for the company.Develop and maintain key supplier relationships to refine and develop new products resulting in company growth and evolution.Manage daily operations including sales, purchase orders, inventory control, delivery scheduling and quality control.Main point of contact for customer resolutions, ensuring quality customer service provided resulting in all issues resolved successfully.Uphold customer service practices and lead team by example.Create and maintain documentation and training modules for staff development.

Auckland, New Zealand

Responsible for the resolution of complex advertising issues. I worked across various sectors of the company to ensure issues were resolved in a timely and satisfactory manner.Responsibilities & Key Skills:Resolved complex customer issues to a high degree of customer satisfaction.Daily crisis management through internal & external communication.Authored settlement documents containing resolutions and ensured the finalisation of agreements.Mentored new employees and supervised staff delivering maximum team performance.

Auckland, New Zealand

Responsible for the co-ordination and management of reservations for Maui, Britz & Backpacker motorhomes for NZ & Australian market.Responsibilities & Key SkillsBuild and maintain relationships with global travel agents.Managed client’s reservations and bookings including preparation of required travel documents.Suggested amenities suited to client’s needs.Responded immediately to clients' questions, issues, and complaints, finding effective solutions in a timely manner.

Auckland, New Zealand

Managed a large portfolio of clients who were applying for or already on the unemployment benefit.Responsibilities & Key SkillsAssisted clients with benefit eligibility, finances, education, recruitment, and employment opportunities.Developed trusting relationships with health care and governmental agencies to ensure best outcomes for clients.Managed self-motivation and employment related workshops. Provided ongoing support for clients.