Michael Smith Email & Phone Number

Lone Tree, Co, Us

Denver, Co

• Serve as a strategic business partner for the VP/GM of the Northern California Region, providing wide-ranging leadership and direction needed to drive overall performance improvements.• Maintain full responsibility for 4 key metrics, including customer base management, profits, and new growth subscribers, proactively monitored to implement changes as needed.• Provide wide-ranging leadership for a high-performing analyst working to identify revenue opportunities for the firm.• Continually search for “big wins” within the organization through in-depth profit and loss (P&L) analysis and identifying subscription drivers and recurring revenue streams. Notable achievements while in the position have included:- Recipient of the “AT&T Summit Award” for overseeing all financial operations of a $3.8B business unit.- Built and executed a quality-centric plan, which led to the highest EBITDA margin among AT&T markets.- Improved sales integrity-related key performance improvements (KPIs), which reduced losses by $30M year-over-year.- Expanded the personal area of expertise to include AT&T Fiber, producing $500M in annual revenue.- Transformed a worst-to-first rating in seller attrition rate, including $2M less in onboarding costs year-over-year, a 20% increase in productivity, and $2.8M in additional revenue with attrition below 40%. - Improved cost per opportunity and close rates, lowered bad debt losses, reduced revenue leakage and generated best-in-class EBITDA margins among company business units.

• Provided wide-ranging business operations leadership while developing and executing highly effective strategic business plans for the Rocky Mountain Region.• Managed a high-performing team comprised of 3 analysts, providing coaching and training to drive increases in individual and team performance. Notable achievements while in the position included:- Played an instrumental role in taking market EBITDA from $350M to $775M, a 121% increase, while in the role.- Recipient of “Market of the Year” recognition for revenue growth and balanced operating results.- Created and implemented the “Money Page” for the Rocky Mountains Ops Review that built confidence with officers and delivered 80,000 in net adds within the 1st year. - Developed and successfully executed a strategic 4-year plan, which earned 250,000 in net subscribers and $150M in annual revenue.- Led a highly successful 1-year pilot, running 2 markets at once while all peers only had 1, that was implemented companywide based on the effectiveness. - Optimized the distribution mix and successfully eliminated $8M in annual costs.- Recipient of 4 “AT&T Summit Awards” for leading initiatives, strategic planning, and critical business continuity.- Integrated DirecTV into the local market plan, implementing video into the business plan, resulting in the 2nd highest video attach rate in retail and nearly $4M in annual revenue.