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Michael Smith is listed as Member Service Representative III at Northwest Federal Credit Union, a with 361 employees, based in Herndon, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Michael Smith.
Michael Smith previously worked as Member Service Representative II at Northwest Federal Credit Union and Member Service Representative I at Northwest Federal Credit Union. Michael Smith studied at Virginia Commonwealth University.
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Results-driven professional focused on delivering exceptional support for customerneeds. Successfully manages concerns and resolves conflicts to maximize customersatisfaction. Offers strong background in customer relations and communication.
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Mclean, Virginia, United States
• Resolves escalated customer and associate issues and counsels/coaches associates.• Increased branch revenue by informing customers of available products and their benefits.• Supports branch in achieving its member retention, acquisition and growth goals as well as achieves personal sales goals (including Investment/Insurance/Loan).
Mclean, Virginia, United States
• Evaluated the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations.• Interviewed loan applicants to assess mortgage loan needs of customers.• Analyzed members’ current financial position to assess risk elements in lending money.
Mclean, Virginia, United States
• Handles member requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances and providingaccount information• Educates clients about additional banking products available, including credit cards,certificates of deposit and personal loans• Provides high-quality customer service to all members to ensure member satisfactionand encourage repeat business
Herndon, Virginia, United States
• Managed and trained shift teams to ensure the highest level of customer service,product quality, safety, cleanliness, and store operations.• Provided coaching on performance expectations for all tasks within their job role.• Ensured that associates are following company policies and procedures in order tomaintain a high standard of excellence across the business.• Assisted with hiring decisions by reviewing resumes and conducting interviews asneeded.
Fairfax, Virginia, United States
• Planned and implemented a developmentally and age appropriate curriculum• Conducted daily classroom activities to meet the social, emotional, cognitive andphysical needs of each child• Prepared educational materials to facilitate daily activities in accordance with thecurriculum• Introduced play and interactive activities to build listening and language skills
Other employees you can reach at nwfcu.org. View company contacts for 361 employees →
Eduardo Somoza
Colleague at Northwest Federal Credit UnionCentreville, Virginia, United States
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Cynthia Neal, Ncco
Colleague at Northwest Federal Credit UnionHerndon, Virginia, United States
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Brian Johnson
Colleague at Northwest Federal Credit UnionAshburn, Virginia, United States
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Jocelyn C.
Colleague at Northwest Federal Credit UnionManassas, Virginia, United States
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Jana Solterbeck
Colleague at Northwest Federal Credit UnionFairfax County, Virginia, United States
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Lori Day
Colleague at Northwest Federal Credit UnionHerndon, Virginia, United States
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Natalie Burney
Colleague at Northwest Federal Credit UnionSterling, Virginia, United States
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Perry Lambert
Colleague at Northwest Federal Credit UnionReston, Virginia, United States
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Muhammad Khan
Colleague at Northwest Federal Credit UnionNew York City Metropolitan Area, United States
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Faith Thompson
Colleague at Northwest Federal Credit UnionBroken Arrow, Oklahoma, United States
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Quick answers generated from the profile data available on this page.
Michael Smith works for Northwest Federal Credit Union.
Michael Smith is listed as Member Service Representative III at Northwest Federal Credit Union.
Michael Smith is based in Herndon, Virginia, United States while working with Northwest Federal Credit Union.
Michael Smith has worked for Northwest Federal Credit Union, Starbucks, and Chesterbrook Academy.
Michael Smith's colleagues at Northwest Federal Credit Union include Eduardo Somoza, Cynthia Neal, Ncco, Brian Johnson, Jocelyn C., and Jana Solterbeck.
You can use AeroLeads to view verified contact signals for Michael Smith at Northwest Federal Credit Union, including work email, phone, and LinkedIn data when available.
Michael Smith studied at Virginia Commonwealth University.
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