Michael Smith Email & Phone Number

Wheeling, Illinois, United States

Ensure optimal IT solutions, enhancing system reliability and user satisfaction.Oversee hardware/software installations, boosting operational efficiency.Administer network infrastructure, ensuring seamless connectivity.Lead development team, delivering robust custom software solutions.Enhance web portal functionality, improving user experience.Developed custom SQL queries and PowerShell programs to streamline internal data processes, significantly improving efficiency and accuracy of operations.Led development team in creating and implementing custom production software, increasing production accuracy and accountabilityCreated custom web-based form, boosting efficiency. Created a new revenue stream, enhancing company growth.Oversee product catalog management, ensuring quality and consistency.Handle sales orders and delivery, achieving timely client satisfaction.Deliver precise quotes and maintain accurate client records.Processed orders, tracked statuses, and provided accurate price quotes while maintaining meticulous records of client communications and transactions.

Wheeling, Illinois, United States

Created a new revenue stream that did not exist previouslyCreated and manage the process for onboarding new customers through a web-based CRM formManage and maintain a catalog of products for sale Ensure the quality and consistency of all products by running various quality checks throughout projectsEfficiently process sales orders, track order status, and ensure on-time delivery to clientsProvide accurate price quotes based on client needs while maintaining accurate records of orders, client communications, supplier agreements, and financial transactions.Ensure budget and delivery dates are met 100% of the timeProvide responsive and excellent customer support for all clients by addressing client inquiries, concerns, and issues promptly

Wheeling, Illinois, United States

Provide responsive and excellent customer support for all clients by addressing client inquiries, concerns, and issues promptlyCollaborated with customer service representatives to enhance email communication by assisting in drafting, editing, and proofreading responses.Ensured accuracy and clarity of customer service responses ensuring they aligned with the company policies and standardsMonitored and reviewed outgoing emails to verify that responses were accurate and professional.

Northbrook, Illinois, United States

Trained staff on product details, improving customer satisfaction from 3.2 to 4.6 stars .Boosted sales by 40% and reduced shrinkage by 50% through client relationship building and enhanced security measures, elevating store performance.Implemented strategic in-store promotions and merchandise rotation, showcasing new products and driving customer engagement.Fostered a high-performing team through proactive communication and positive feedback, excelling in a fast-paced retail environment.Assisted customers with account issues, improving user experience and retention.

Northbrook, Illinois, United States

Installed, modified, and repaired computer hardware and softwareEnsured all computers were on the local domainEnsured WAN and LAN networks were functioning properly

Northbrook, Illinois, United States

Served guests at the front counter, answering questions regarding productsReconciled daily sales transactions to balance and log day-to-day revenueRecommended the proper product based on customer needs

Vernon Hills, Illinois,

Described and explained use, operation, and care of Computers and Tablets to customers.Recommend and selected computers based on customer needs and desires.Have exceptional product knowledgeProvided personalized service and exceptional expertise for customers.Handled all aspects of sales including: customer contracts, device warranties, and customer payments.Developed, maintained and communicated up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Deerfield, Illinois, United States

Described and explained use, operation, and care of Computers and Tablets to customers.Recommend and selected computers based on customer needs and desires.Have exceptional product knowledgeProvided personalized service and exceptional expertise for customers.Handled all aspects of sales including: customer contracts, device warranties, and customer payments.Developed, maintained and communicated up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Associate'S Degree, Network And System Administration/Administrator

Computer Information Science

Theatre Education