Michael Thomas Email & Phone Number

Woodbridge, Va, Us

Provided Level 1 and Level 2 IT support on infrastructure systems in corporate and administrative offices, which encompassed maintainingnetwork devices (Cisco switch VLAN, VPN configuration, Cisco wireless controllers), as well as maintaining, diagnosing, and repairing hardware including servers, tape loaders, NAS, CCTV, access control systems. Performed server administration, RAID configuration, firmware upgrades, OS installation, software installation, patch management, in-place upgrades, peripherals management, and hardware component replacements. Provided day-to-day user support. Managed users and computers in Active Directory. Maintained hardware and software inventory. • Led responses to security incidents. Monitored Managed Security Services Portal, which tracked security threats and breaches. • Restored physical and virtual servers with minimal data loss following unplanned server reboot, then formulated action plan to remediate and quickly resolve the issue in case of recurrence. • Instrumentally contributed to strategy and planning sessions with other IT officers, Director of IT Operations, and CIO.

Established and sustained stable network infrastructure, and ensured enterprise systems and affiliated components were secure and available. Scope encompassed configuring, updating, and maintaining operating systems, office automation and productivity software, and WLAN, LAN, and WiFi systems. Added VLANs and on switches, and diagnosed and resolved issues with Cisco switches and routers. Installed and configured VOIP phones for Cisco, managed Cisco Unified Call Manager, and administered Cisco Meraki wireless system. Additionally, managed user access. Contributed to budget preparations for hardware, software, and services. Simultaneously served as backup Security Compliance Officer, ensuring policies, procedures, and tech systems were operational in providing data confidentiality, integrity, and availability under HIPAA guidelines. • Led migration from tape to cloud backups. Issued recommendation on cloud solution to IT Manager and COO. Cloud backups achieved compliance for offshoring data, and eliminated costs of replenishing tapes. • Planned and implemented new WiFi infrastructure, offering stronger broadcast range and cloud capabilities that decreases support and maintenance expenses.

Monitored 125-acre campus and executed physical security and emergency management programs. Responded to service and incident calls. Maintained fire alarm and front desk functions, answered radio transmissions, maintained 2-way radio contact with dispatch center, and logging security incidents on the computer. Admitted authorized personnel to locked buildings.

Washington D.C. Metro Area

Directed team of 20 security officers providing crowd control, physical security, site security, access, and protection for students, faculty, and visitors on campus. Ensured law, order, and peace. Conducted surveillance and searches. Reported incidents requiring commissioned police official, performed arrests, and managed emergency evacuations.

Bachelor Of Science - Bs, Computer Systems Networking And Telecommunications

Infrormation Science