Lead UX efforts for data fusion and AI project to raise situational awareness of fighter pilots, leading to improved solutions and outcomes. Address questions on UX research with top-level leaders. Establish UX research program for globally distributed mission-critical systems.Established stakeholder consensus via rapid storyboarding of concepts.Accelerated development of high-stakes functional prototype by using design thinking to guide developers to more efficient and… Show more Lead UX efforts for data fusion and AI project to raise situational awareness of fighter pilots, leading to improved solutions and outcomes. Address questions on UX research with top-level leaders. Establish UX research program for globally distributed mission-critical systems.Established stakeholder consensus via rapid storyboarding of concepts.Accelerated development of high-stakes functional prototype by using design thinking to guide developers to more efficient and effective solutions.Secured interest and participation from Air Force via successful product demo by researching and modeling fighter pilot needs regarding tactical decisions and communication and developing design specifications. Show less

Led iterative research, design, and evaluation work for various software projects. Supervised UX activities and identified opportunities. Predicted future needs of client leading to better funding.Enabled real-time information for VIP stakeholders through software designed to fit the workflow and cognitive needs of the users.Helped Air Force technology group bring on new partners more efficiently by transforming the development and design of customer business process tools… Show more Led iterative research, design, and evaluation work for various software projects. Supervised UX activities and identified opportunities. Predicted future needs of client leading to better funding.Enabled real-time information for VIP stakeholders through software designed to fit the workflow and cognitive needs of the users.Helped Air Force technology group bring on new partners more efficiently by transforming the development and design of customer business process tools, using UX design artifacts like use cases and workflow maps.Helped secure $1+ million in funding by identifying and articulating roadmap and client’s future needs.Increased company’s human factors/UX research and design capabilities by conducting internal needs assessments and creating training and resources. Show less

Oversaw human factors/cognitive systems engineers and UX/UI Designers and corporate initiatives on technical acumen. Integrated specialized UX research and design methods into Agile approach.Streamlined operational efficiency and advanced strategy by establishing and leading cross-project groups and applying design thinking, workshop facilitation, and scenario development to client needs.Enhanced company’s strategic differentiator and responsiveness to clients by integrating… Show more Oversaw human factors/cognitive systems engineers and UX/UI Designers and corporate initiatives on technical acumen. Integrated specialized UX research and design methods into Agile approach.Streamlined operational efficiency and advanced strategy by establishing and leading cross-project groups and applying design thinking, workshop facilitation, and scenario development to client needs.Enhanced company’s strategic differentiator and responsiveness to clients by integrating Human Factors & UX research and design techniques for complex work domains into Agile process and culture.Improved client relations on complex projects by applying stakeholder management and design thinking to clarify constraints and identify opportunities for success.Improved portfolio capabilities and strategies by aligning R&D strategies for projects. Show less

Enhanced students’ knowledge of key techniques by developing and teaching courses on cognitive ergonomics, resilience engineering, and human-computer interaction for AI.Helped medical students build foundational clinical experiences for better patient care through training improvements driven by Cognitive Task Analysis research and insights.Ensured up-to-date curriculum and laboratory safety via research and analysis for accreditation.

Helped establish newer approaches of technology, human factors, and safety in the Health Services group. Conducted extensive research with primary care teams across several sites.Enabled improvements in patient safety and provider performance by leading UX for clinical decision support systems designed to prevent errors in test results management and in heart failure treatment.Enhanced Electronic Healthcare Record safety via contextual interviews on resilience in EHR management,… Show more Helped establish newer approaches of technology, human factors, and safety in the Health Services group. Conducted extensive research with primary care teams across several sites.Enabled improvements in patient safety and provider performance by leading UX for clinical decision support systems designed to prevent errors in test results management and in heart failure treatment.Enhanced Electronic Healthcare Record safety via contextual interviews on resilience in EHR management, leading to inclusion of resilience assessment in National Institutes of Health audit tool for EHRs. Show less

Research focused on support for analysis of complex sociotechnical systems. Dissertation produced exemplar staged-world study.

Led research efforts for e-learning materials for medical students and nurses (needs assessment, usability tests, educational evaluation studies), ensuring that the formats and designs support learning and skill development.

Managed usability testing and UI design for multiple generations of printers and multifunction devices (including hardware, firmware, software, and user guides), resulting in more consistent interfaces, and easier installation and maintenance.