Michael Wade Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

Provide multi-level support on all incoming escalations with a positive problem-solving attitude.Answer all incoming correspondence from Escalation email queues.Project manages critical to high escalated issues to ensure satisfactory and timely resolution.Identify and engage the appropriate resources in order to resolve the overall escalation.Work closely.

· Perform detailed analysis and research of customer’s issues to facilitate timely and successful resolution· Independently follow up with customers to identify problems and present resolutions, including negotiating pricing, contracts and package changes· Project manage queue of service request/service orders within acceptable timeframes to include.

Greater Atlanta Area

Consult with customers to sell a variety of AT&T products and services to meet our customers’ needs · Meet sales quotas and service objectives in a fast paced call center environment · ranked top 5 sales person in the company out of 3000 in 2009 · Contributed to revenue stream in excess of 90K · Consistently exceeded company ' s objective · “Pinnacle”.