Michael Williams Email & Phone Number

o Direct supervisor for twelve Customer Service Agents taking inbound callso Monitor call statistics, Customer Service Representative auxiliary work and call waiting timeso Create and distribute reports concerning: number of calls, monthly and daily statistics, all staff, provider and facility issues, etc.o Coordinate work schedules, vacation and leave requests of Customer Service Representativeso Responsible for handling call escalationso Trainer for new employeeso Monitor Callso Responsible for all floor operations for Medicaid non-emergency transportationo Establish and maintain good working relationships with providers, clients, and co-workers.o Ensure employee compliance with policies, rules and procedures.

o Assisted teachers with supportive instructiono Assisted special needs students on school buso Performed various other duties as requested by teachers and office personnel

Master Of Public Administration, Economic Planning And Development

Bs, Business Informations Systems

As, Computer Informations Systems