Michael Young Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

At Qualtrics, I specialise in empowering organisations to harness the power of experience management across key areas, including employee experience, customer experience, and strategic research. I enjoy building strong relationships with clients, understanding their unique needs, and delivering solutions that drive results.Key Responsibilities:Empowering Employee Experience: Collaborate with organisations to implement experience management strategies that enhance employee engagement and retention. I help clients leverage qualitative and quantitative data to understand employee sentiment and foster a positive organisational culture.Enhancing Customer Experience: Work closely with businesses to optimise customer interactions and improve satisfaction. By utilising cutting-edge research tools and methodologies, I enable clients to gain actionable insights that inform their customer journey, resulting in increased loyalty and revenue growth.Strategic Research and Insights: Partner with clients to develop data-driven strategies that align with their business objectives. I guide organisations in leveraging our innovative platform to conduct research, analyse trends, and inform decision-making to stay ahead in their respective markets.Client Engagement and Support: Act as a trusted advisor to clients throughout their journey, ensuring they maximise the value of our solutions. I provide ongoing support and training, helping them navigate the intricacies of experience management to achieve long-term success.Collaboration and Teamwork: Work collaboratively with cross-functional teams within Qualtrics to drive product enhancements, share client feedback, and create compelling case studies that showcase the impact of our solutions on organisations' performance.By integrating data, insights, and best practices, I am dedicated to helping organisations thrive through transformative employee and customer experiences—ultimately driving sustainable growth and success.

Sydney, New South Wales, Australia

- Prospected and targeted key stakeholders, including strata managers, plumbers, structural engineers, real estate agents, and builders to generate new channel partner opportunities.- Successfully built and nurtured long-lasting relationships with clients, resulting in ongoing business for Revolution Pipe Relining.- Played a pivotal role in expanding the client base and creating a sustainable revenue stream for the company.- Achieved consistent sales growth by effectively identifying and capitalizing on new business opportunities.- Established and maintained key strategic partnerships with industry-leading companies, contributing to mutual growth and market expansion.- Consistently exceeded revenue targets and sales quotas, driving substantial revenue contributions to the organization.- Successfully expanded the company's market presence by penetrating new regions and verticals through strategic partnerships.- Demonstrated a deep understanding of the company's products and services, effectively communicating their value propositions to partners and clients.- Skillfully negotiated partnership agreements, contracts, and terms to secure favorable terms for the company and partners.

Sydney, Australia

- Top performer each year, achieving and surpassing sales targets.- Four-time Presidents Club qualifier, demonstrating sustained high-performance and dedication.- Proven ability to build strong, long-lasting relationships with clients, leading to increased customer satisfaction and loyalty.- Successfully sold to enterprise accounts and C-level executives, contributing to substantial revenue growth.- Exceptional communication and presentation skills, effectively conveying value propositions and closing deals.- Proficient in timeline management, ensuring efficient project execution.

Sydney, Australia

- Strategically planned, developed, and managed a sales territory, which included identifying, developing, and closing new business opportunities. - Ran my own sales cycles from start to finish by identifying the relevant contact and decision maker within an account, understanding their needs, proposing an effective solution, and executing the deal. As demonstrated by consistently exceeding quota.- Effectively managed pipeline, utilising salesforce.com efficiently to document and track accounts, activity, and provide accurate monthly and quarterly forecasts.- Regularly placed outbound calls each day to prospects, creating and implementing calling campaigns that target and close customers.- I pride myself on maintaining customer satisfaction throughout the sales process.

Sydney, Australia

• Build relationships with existing customers and manage their accounts.• Reach out to prospects to create a business relationship through inbound and outbound leads.• Help suppliers connect with their retailers through our cloud-base network.• Provide superior customer service to our customers by offering accurate product information and timely follow-ups in a friendly, professional manner.• Work with the retail, channel, and supply sale teams to generate successful leads.

Dallas/Fort Worth Area

• Generate appropriate referrals to keep the facility's censors high.• Establish and maintain professional relationships with key physicians, nursing home Administrators, Director of Nurses, and hospital personnel.• Continuously conduct market assessments and develop a comprehensive marketing plan designed to meet budgetary projections.• Used sales and marketing skills to sell the company’s skilled nursing and rehabilitation centers to patients/families.

Baton Rouge, Louisiana

• Spent on average 30 hours per week dedicated to team-related commitments.• SEC Freshmen team, Letter Winner, and scored points in all four years on the travel squad.• Chosen for the 2012, 13, 14, 15 South Eastern Conference team, competing in several events.• Top-20 NCAA program that demanded hard work, discipline, time management, leadership and teamwork.• Selected in the NCAA division 1 National Swimming Championships travel squad 2012-2013 season.

Sydney, Australia

• Coached kids from learn to swim to squad training.• Strategically made different sets and programs for different experiences on a weekly basis, ensuring they helped improve the ability of the kids swimming.• Regularly communicated with parents regarding their child’s progress and practice schedules.• Worked up to 10 hours throughout the week.

Pymble, Nsw, Australia