Michael Young Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Advising a technology startup Founder on business and technology strategy.

Global

Consulting and Contracting around: - IT: Translate technology into business results - Customer Experience: Build a new experience that is measurable and gives an ROI - Telecommunications: Network, Engineering, Vendors, IT, Design - Customer Service: Streamline, Cost Reduction, Improved Customer Outcomes - PMO: Leadership, Governance, Continuous Improvement, Delivery - Mentoring: Providing leadership mentoring to emerging leaders - Digital Transformation

Sydney, New South Wales, Australia

Interim Role to allow owner to step backManage the Consulting teamClient Experience ResponsibilitySecure and manage PMO resourcing into NSW Government Departments

Singapore / Australia

Global

Led the global transformation of the IoT systems, Processes, Organisation, PMO, to future proof the way Ericsson offer services and drive the IoT market. Reduced Operating costs of the group, set up strict governance and reporting, reported to Ericsson executive on results.

Sydney

Structured, led and drove the 5G program plan for site acquisition, build, deployment. Bridged the gap between the Optus team and the Ericsson delivery organisation. Forced savings across the group. Setup a disciplined PMO.

Wollongong, Australia

• Had accountability for the Operations of the business including IT, Customer Service & PMO• Initial project was to rectify a catastrophic situation with a critical client - fixed • Promoted new leaders into operational roles improving internal and external client experience • Introduced a customer focus into the company• Mentored a number of leaders building their confidence and self-belief

Global

• Reviewed Technology environment to enable full collaboration across global design studios• Led a total rebuild of the Global WAN and the vendor delivering the services • Negotiated significant vendor savings in the operational space of the business • Discovered and rectified flaws in the IT security environment • Planned and moved the data centre and applications environment to cloud based • Instigated a professional software development and upgrade methodology• Dealt with underperforming long term employees

Sydney, Australia

CTO, VODAFONE HUTCHISON AUSTRALIA 2010 – 2012• At the Vodafone Board request created a strategy to rectify the failed network• Rebuilt the 3G Voice and data network with Huawei including responsibility for construction• Facilitated new Network & IT Strategy• Initiated Cloud Strategy and Data Centre reduction• Responsibility for Digital & Online Strategy & Operations• Renegotiated all vendor relationships with strict performance criteria • Established KPI's for financial, operational and project goals DIRECTOR CUSTOMER SERVICE & EXPERIENCE, Vodafone Hutchison Australia 2009 – 2010 • Merged the Vodafone and 3 Mobile service groups• Developed Evolved Measures for Customer Experience• Introduced NPS to help drive business transformation• Strengthened Mumbai Contact Centre to 10,000 employees & Hobart to 600• Accountability for Centres in Manila,Cairo,Mumbai,Brisbane,Hobart & Sydney DIRECTOR TECHNOLOGY & CUSTOMER SERVICE, 3 Mobile & Orange 2001 – 2009• Responsible for PMO, Logistics, Supply Chain, IT, Networks, Service• Major project delivery of the first 3G network in Aus - $1.5 billion• Created Managed Services with Ericsson• Built Call Centre in Mumbai to service UK, Ireland & Australia • Jointly developed and delivered Global IT architecture with Italy & UK• Alternating Chairman of the Board of the 3GIS J/V with Telstra

Asia Pacific

• Wrote the IT Strategic Plan for Asia Pacific • Modernised all of the manufacturing facilities in Asia • Robotic technologies introduced into biscuit plants• Recruited IT Managers into Japan, China, Malaysia • Managed the Asia Pacific Y2K program • Merged the Campbell's and Arnott's IT environments • Based in Tokyo during the Campbell Japan rebuild

Sydney, Australia

Sydney, Australia

Sydney

Sydney