Michael O'Keefe Email & Phone Number

Nashville Metropolitan Area

Nashville, Tennessee, United States

Greater Nashville Area, TN

London, United Kingdom

• Launched Card-linked Offers (CLO) solution to various financial institution partners in the United Kingdom, Ireland, and Poland markets. Ensured solution was internationalised for language, locale, and market.
• Led team effort to create a functional proof of concept of our app translated to Polish language in our partner's environment in 6 weeks. Completion of effort proved out the capability and the team, which led to.
• Assisted in creation of MSA and administered ongoing contract amendments
• Delivery of production-ready, internationalised solution deployed to an EU location (zero-to-live) in 12 weeks
• Led technical requirement discussions and UAT assurance for all product features / defects required for EU
• Demo'd product and new features to partner and potential customers

Nashville TN

• Conducted all Product Management and Development tasks for applications supporting our white-label, card-linked offer (CLO) platform. Our team specifically developed and maintained all platform technology required for.
• Overhauled email event notification by converting to a re-usable REST API and developed a corresponding user portal, shifting the weekly operations to a non-technical resource
• Built web interfaces to enable our internal User Support team to eliminate redundant support tasks
• Revised our external user-authenticated site that was implemented across 200+ banks and credit unions
• Increased test coverage across all applications

Nashville, TN

• As our company continued to grow and banks were continuing to sign partnerships, our team was focused on providing the best platform for the upcoming bank integrations and quickly scale to meet the increasing number of.
• Cultivated requirements for product solutions for our bank and processor partners
• Defined user stories including specifications and quality assurance steps, utilizing JIRA
• Tracked velocity, quality assurance, and release progress. Communicated progress to executive teams
• Worked closely with development teams to ensure complete understanding of feature request and to personally accept functionality on completion
• Performed user acceptance testing prior to release, to ensure that feature specifications had been met

Nashville, TN

• Client-facing role working directly with financial banks/processors as the subject matter expert for our card-linked offer (CLO) platform. Educated partners on best approach and assisted their teams through the.
• Led initial ten bank integrations with our startup software; became subject matter expert in card-linked offers
• Presented technical competencies to potential partners and designed on-boarding strategy
• Created and maintained software systems to support 40M+ bank members and 1K weekly offers

Nashville, TN

• One of five technical team members; I pitched in to help any way to keep moving forward. During this time, we were supported a legacy platform with existing clients and pivoted to an entirely new model.
• Developed optimal approaches to integrating current partners under API integration and batch file integration
• Triaged application errors on IIS and MySQL and Level-2 user support issues
• Survived a couple 24-hour days during failed deployments... lessons learned
• Established office for a growing company (e.g. installed desks, painted office, acquired office hardware)

Nashville TN

• Developed a revised version of a legacy CRM system to appeal to large partners (>1MM users). Initially started as a Level 2 (of 5) developer and progressed career through various projects and software integrations.
• Developed new product features for multi-channel marketing solution, including technical specification documentation, full code development and release notes for support and agency teams
• Assigned to team that designed, built, tested, and launched the initial release of a new multi-channel CRM software application. Provided training and subject matter expertise to the implementation team for the first.
• Led development project to integrate new CRM interface with existing database infrastructure, extending the product to support high revenue clients. The six-month project was fully documented and completed on time
• Provided product knowledge on demand to sales team for prospective clients and sales engineers

Greater Nashville Area, TN

• Implemented new clients by acting as technical resource during the discovery process, building integrated transformation procedures, and providing product support
• Integrated clients by constructing specific ETL scripts for marketing data, including consumer and retail transaction records (1 - 5 MM records)
• Constructed automated, multi-threaded.Net applications to provide scheduled data transformation / hygiene services for 100+ data feeds

Greater Minneapolis-St. Paul Area

During this period, we examined the question "which of these customers are the same between the Radisson Hotels and Radisson Seven Seas Cruises travel agencies". To answer, I adapted a database program to import and cross-reference the two incongruent travel agency databases. The role involved the design and implementation of data cleansing and matching.

Greater Minneapolis-St. Paul Area

Designed and developed data processing application to continually match multiple, variant datasets and de-dupe records based on eight homegrown algorithms. Presented consolidated analysis, which estimated cost savings of 60,000 USD in annual advertising.

Bachelor'S Degree, Business Information Systems

Leadership

This 81 day journey through the Appalachians, the Everglades and Patagonia educated on authentic leadership by focusing on topics such as.