- Lead and develop teams of collections and payment processing analysts by providing the necessary resources, tools, training and development to ensure organizational goals are met- Leverage the company’s customer information systems to establish and implement multi-jurisdictional policies and procedures for the company’s collections and payment processing teams- Keep abreast of all regulatory changes as detailed in the tariff as well as all FDCPA/TCPA rules and regulations and… Show more - Lead and develop teams of collections and payment processing analysts by providing the necessary resources, tools, training and development to ensure organizational goals are met- Leverage the company’s customer information systems to establish and implement multi-jurisdictional policies and procedures for the company’s collections and payment processing teams- Keep abreast of all regulatory changes as detailed in the tariff as well as all FDCPA/TCPA rules and regulations and Bankruptcy Laws- Collaborate with other departments to develop and implement process improvement initiatives with a focus on increasing cash flow, reducing receivables, ensuring SOX and audit controls and improving customer experience- Develop and maintain relationships with third party collection agencies and payment vendors- Support the day to day operations of collections and payment teams by overseeing company collection strategies and payment metrics- Prepare the annual collection department budget and operate the department within the approved budget allowances- Responsible for the analysis and approval of daily and monthly collection and bad debt reports- Provide support in the resolution of PSC complaints arising from the collection process- Responsible for the integration of the credit and collection and payment functions related to acquisitions - Support the goals and objectives of the business units served and the Company’s vision and mission Show less

- Responsible for day to day operations of the company- Accountable for planning, organizing and directing the entire organization in all areas of business — marketing, financial, sales, support- Ensured compliance with local and national collection industry laws and practices- Responsible for the revenue growth of the organization and the accountability of all employees- Analyzing company performance and making necessary adjustments to improve profitablity- Directed… Show more - Responsible for day to day operations of the company- Accountable for planning, organizing and directing the entire organization in all areas of business — marketing, financial, sales, support- Ensured compliance with local and national collection industry laws and practices- Responsible for the revenue growth of the organization and the accountability of all employees- Analyzing company performance and making necessary adjustments to improve profitablity- Directed business development and executed strategic plans for best business practices Show less

- Call center management and support- Responsible for expanding sales in industry specific, vertical markets- Supervised location sales operations to ensure coordination and completion of all client portfolio requirements- 35 sales representatives direct reporting- Restructured the sales certification and training programs for the entire sales division- Responsible for overseeing the hiring and training of all sales staff- Increased revenue in National Sales Division by… Show more - Call center management and support- Responsible for expanding sales in industry specific, vertical markets- Supervised location sales operations to ensure coordination and completion of all client portfolio requirements- 35 sales representatives direct reporting- Restructured the sales certification and training programs for the entire sales division- Responsible for overseeing the hiring and training of all sales staff- Increased revenue in National Sales Division by 35% over a 14 month period Show less

- Oversaw the efficient and profitable functioning of all sales, collection and support departments at the located with over 20 direct report employees- Conferred with both operations and sales management to develop and establish policies in according with objectives of the organization- Managed yearly budgets in excess of $75 million in sales and $8 million in revenue- Developed and implemented effective programs to improve rapport and communications between all departments in the… Show more - Oversaw the efficient and profitable functioning of all sales, collection and support departments at the located with over 20 direct report employees- Conferred with both operations and sales management to develop and establish policies in according with objectives of the organization- Managed yearly budgets in excess of $75 million in sales and $8 million in revenue- Developed and implemented effective programs to improve rapport and communications between all departments in the location- Ensured compliance with federal, state and local collection laws as well as continued internal compliance checks within the organization- Managed staff bonuses, rewards and incentive programs Show less

- Managed a department of 25 direct report sales people responsible for 75% of the revenue base in the organization- Directed a staff of account executives and representatives for the accurate and timely collection of contingency commercial collection accounts- Maintained an open line of communication with key clients to ensure strength in the relationship between the company and the organization- Worked closely with all departments to maximize revenue and client recovery

- Maintained a book of over 300 clients consistently placing commercial accounts for collection services- Sales production in excess of $1 million gross on a monthly basis- Maintained monthly revenue in excess of $75,000 consistently- Helped clients review and revise, when necessary, internal credit and collections policies and procedures to help minimize bad debt loss and write off