• Work as a liaison with business stakeholders to understand the structure and processes of a given business area • Identify, clearly define and document business issues, opportunities and requirements• Work independently on simple to moderately complex projects and assist other Senior staff on moderately complex projects across multiple functional business areas• Collaborate with Business Subject Matter Experts, Information Systems Development and Quality Assurance staff to effectively deliver, test and support required software enhancements and solutions • Enable Information Systems to deliver high quality solutions that directly support organizational goals & objectives • Serve as a primary point of contact for customers, providing technical support and working directly with customers to help solve their issues by optimizing how they utilize applications to meet their specific business requirements• Provide domain knowledge and feedback to improve product usability, implementation efficiency and product supportability

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Provide technical assistance and leadership to IT projects to directly support the business initiatives of Manitou Americas.

Collaborate with clients from start to finish to provide them with the most appropriate business technology solution for their specific business requirements.

* Provided project leadership, collaboration & teamwork for the successful definition and implementation of a corporate dashboard* Highly productive & effectively moved many previously stalled projects to a timely completion and successful deployment to the business users* Built & successfully deployed business analytics tools that directly support corporate goals & initiatives* Effectively managed complex projects and multiple competing priorities with critical deadlines* Successfully automated user-friendly solutions increasing data integrity and business efficiencies

* Provided project leadership, collaboration and teamwork for the successful definition and implementation of many business intelligence reporting solutions for Sales & Marketing, Product Management, Manufacturing, Purchasing, Customer Service and Field Service operations* Project Team member, accountable and responsible for the successful implementation of a new enterprise resource planning (ERP) software system IFS (Industrial & Financial Systems) within 11 months - Served as the Primary Business Analyst responsible for the Distribution (Sales, Customer Service, Manufacturing, Purchasing) and Finance areas* Project Leader responsible for the successful implementation of a new enterprise resource planning (ERP) software system Maginus & CODA Financials for European Operations with focus on Sales, Customer & Field Service Support and the Finance areas* Project Leader responsible for the successful implementation of a new enterprise resource planning (ERP) software system Visibility for North American Operations