Michael Dressel Email & Phone Number

To Provide excellent customer service.

St Louis Mo

Store opening or closing and shift setups.Placed crew in proper positions for maximum efficiency.Controlled food costs, Labor, inventory, and Customer service.Passed every inspection and audit with high remarks and praises from upper management.Developed and promoted several employees.Held every employee accountable for their actions as well as myself for my own.Set a positive example and kept a positive morale for all crew even during rush periods.Kept the store very clean.Made sure customers were always satisfied.Resolved any and all costumer issues immediately.Brought VOC (voice of customer) up to the 90 percentile.

Hillsboro Mo

I was the managers right hand man.I developed and implemented a crew trainer program.I made sure to follow up with the crew trainer program.I hand picked future rounds of crew trainers.I Held crew, crew trainers, and management accountable for any actions while representing the company.I helped Keep morale high.I kept everyone up to date with current standard operating procedures.I made sure all product was fresh and met all standards.I would run the store while the manager on duty was on break.I always corrected wrong operations without losing composure and without demeaning the employees.I placed employees in the correct positions for maximum efficiency.

Arnold Mo

I handled incoming calls for customers who were having trouble with their mobile devices.I documented and notated every call.I always listened attentively.I would apologize for any inconvenience the customer was experiencing.I would always assure that I would do anything in my power to resolve their situation, and if I could not. I would be able to get them to the right department that could further assist them.Before transferring calls to another CSR I would explain all important information regarding the problem or problems they were having. I would introduce the customer to the new CSR and assure them that they would be taken care of.I would always build a rapport with customers any time I could.I was very good at diffusing hostile and escalated calls.During down time, when I had no calls in Que. I would research new product issues or information that could assist me during my calls.