Associate | The Helix • Customer Experience Lead
CurrentThe Helix, Booz Allen's Center for Innovation, is an immersive environment and display room designed to help our customers and partners harness the power of emerging technologies to solve their hardest challenges.Research and develop solutions tailored to the Helix Guest and Staff Experience using CX (Customer Experience) and HCD (Human-Centered Design) tools and techniques, including market research and usability testing.Translate research findings into new content, programming, and design elements for Helix guests and operations, collaborating closely with external vendors and internal design teams.Collaborate with the Helix product manager, events staff, and CTO leadership team to prioritize user insights and implement solutions into Helix operations.Collect and analyze guest feedback to continually enhance the tour, meeting, and event experience.Deliver captivating presentations on innovative technologies and projects to diverse audiences, including clients, Booz Allen staff, members of the Hill, corporate partners, and community organizations.Assist with the development of educational materials and activities for tour groups, special events, workshops, and demonstrations hosted in The Helix.Design and manage the creation of Helix marketing materials, promotional products, demo pitch decks, and instructional presentations.