Mike Mcbride Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona Area

Developed structure for operational definition of technical service products aimed at streamlined deployment of new offerings, easier start-up of services for new clients, and higher overall service quality.Defined operational characteristics of new offerings in an emerging portfolio of technical services to enable expansion of services business into new technical areas.Managed services contracts at a variety of clients, including:• Data center relocation, end-user support… Show more Developed structure for operational definition of technical service products aimed at streamlined deployment of new offerings, easier start-up of services for new clients, and higher overall service quality.Defined operational characteristics of new offerings in an emerging portfolio of technical services to enable expansion of services business into new technical areas.Managed services contracts at a variety of clients, including:• Data center relocation, end-user support services (levels 1-3), environment and technology management (SharePoint, Office 365, SCCM, Citrix) and data center support services (network and server management and monitoring) for a national health care provider.• PC Refresh program for large engineering firm (through the firm’s outsourced IT service provider), deployed 15,000 PC’s across 800 North America sites. Provided cost justification due to procedural adjustments for client environment, driving $1MM in increased revenue during the 12-month program. Show less

Nashville, Tennessee, United States

Led a program to deploy and support approximately 10,000 laptops and wireless networks for students and school administrators at 35 schools (K-12) across the state of Maine, from contract initiation into sustaining operations. Serving as program interface for prime contractor (Hewlett Packard), ensured seamless integration of all services across delivery teams from three separate companies.

St Louis, Missouri, United States

Led multiple outsourcing contract engagements with clients in various industries. Highlights include:• Managed a program for a client in the Industrial sector that included the migration of a large SAP environment; resolved scope issues with the migration effort, renegotiated scope with the client, and engaged qualified delivery teams (including third parties) to successfully perform the migration.• Initiated a new Application Development and Maintenance program with a client in the… Show more Led multiple outsourcing contract engagements with clients in various industries. Highlights include:• Managed a program for a client in the Industrial sector that included the migration of a large SAP environment; resolved scope issues with the migration effort, renegotiated scope with the client, and engaged qualified delivery teams (including third parties) to successfully perform the migration.• Initiated a new Application Development and Maintenance program with a client in the Consumer Goods industry, which was subsequently identified as a model for IBM teamwork across services groups in bringing value to the client.• Initiated an IT infrastructure outsourcing program with a client in the Retail industry, establishing program procedures for effective control of service levels and invoicing that avoided significant financial exposures. Recognized by IBM management with a Leadership Program award. Show less

Master Of Business Administration (Mba)

Bachelor Of Science - Bs, Computer Science