• Minimized delays & roadblocks by mobilizing cross-functional team from 4 business units to form ‘tool governance working group’ charged with reviewing additions/changes to Puppet portfolio for compliance & security prior to delivery• Operationalized SaaS delivery models for new products & incubations by synchronizing cross-functional team of 10 Senior Executives to develop & execute OKRs to align efforts between back-office & product engineering• Slashed data center footprint in half while saving 7% in YOY operational expenses by leading IT initiative to radically simplify network & infrastructure while shifting to zero-trust security principles; Efforts increased adoption of DevOps practices

• Unified 3 IT siloes by mobilizing cross-functional team of Senior Executives to form ‘tech governance working group’ to minimize costly miscommunications by joining forces to drive consensus on technology & security issues• Reduced developer feedback—from 10 minutes to 45 seconds—by leading continuous integration improvement program to drive aggressive test reduction, increased cross-functional collaboration, & improved measurement• Bridged gaps in support by reorganizing developer services to include on-site support for global software development centers• Lessened delays in addressing critical security vulnerabilities—from 2-3 days to <1 day—by revamping internal communication processes across 3 business units: engineering, customer success, & corporate infosec• Doubled contributions to upstream open-source projects after owning initiative to reinvigorate open-source practices• Shortened time to value by transforming technical documentation from software-manual-oriented to user-centered approach• Developed remote playbook & return-to-office strategy as member of hybrid-remote steering committee

• Ended streak of 2.5 outages/quarter after introducing network change testing practices to increase velocity & stability of change; Efforts resulted in 0 outages for 4 consecutive quarters• Enabled portfolio-level reporting of cloud expenses by leading development of reporting & automation for AWS, GCP, & Azure• Cut on-prem telephony costs 30% by transforming helpdesk team from basic tech support to multi-functional operation able to manage technical projects (such as adding Windows as supported platform) & replace on-prem telephony service

• Directed 4 managers & 37 staff members across platform engineering & technical publications groups charged with developing Puppet language, Puppet Server, PuppetDB, Hiera, Facter & Bolt using Ruby, Clojure, & Rust• Led team that developed & delivered Bolt in <10 weeks—from conception to public release—creating complete open-source remote task runner to replace outdated orchestration platform for users• Spearheaded departmental reorganization impacting 170 employees by mobilizing working group for strategic planning & production of change management resources, workspace planning, team assignments, & training materials• Infused Agile best practices—in absence of dedicated Scrum Masters—by leading project to implement agile practices group• Selected to step in as Acting VP of Engineering with 6 Manager-level direct reports during 5-month interim

• Expanded team from 4 to 10 Writers while quadrupling output to cover technical documentation, reference architectures, API documentation, user quick start guides, marketing copy, HR materials, & board reports• Rearchitected technical publications site to support customer base ranging from early adopters to early majority to quickly find technical content while still serving open-source users with complete documentation of upstream technologies• Standardized company-wide communications by leading development & implementation of 1st style guide in company history

• Increased traffic to company blog 68% with 45% growth in new visitors & 12% drop in bounce rate through marketing initiatives• Heightened conversion rate 91% by revamping content & design practices • Minimized time spent reporting by developing automated solutions in Google Analytics

• Recruited as Tech Writer & quickly earned promotion in <6 months, rising to Lead, Manager, Director, & Senior Director in 6 years

• Managed internal Software Developer, contractors, & external support teams for social media consulting organization• Doubled website speed through performance optimization efforts, including implementation of performance monitoring• Reduced time-to-production for new features—from 5 days to 4 hours—by reorganizing feature development & deployment with creation of standard development environments and virtual test environments • Configured and maintained LAMP‑based development and staging environments

• Managed 7-member team of writers as Senior Managing Editor of 3 websites charged with commissioning freelance writing assignments, managing budgets, editing content, conducting SEO audits, & strategizing redesign efforts• Independently learned coding/programming to modernize systems and reduce time spent reporting—from 5+ hours to 5 minutes per month—by developing Rails-based content analysis application reporting cost & performance metrics for 40 websites • Piloted deployment of Google Analytics & wrote extensive analytics automation using GA API and Ruby on Rails

• Managed technical web operations for a network of sports and lifestyle websites• Improved website SEO by advising on best practices in site architecture, HTML/CSS design and engineering• Deployed an OpenX ad server installation providing display advertising services to network websites• Engineered the conversion of client websites from legacy content management systems to Joomla, saving dozens of hours in manual content conversion• Redesigned legacy URL schemes, preserving search engine placement for high-ranking pages and increasing overall indexation

• Managed a student database (SASI), saving the school district over $10,000 in data conversion fees by creating a custom conversion solution to import legacy student records. • Developed reports covering scheduling, disciplinary and attendance issues for the administrative staff• Trained teaching staff on proper use of client software• Assisted networking team in matters related to endpoint security and configuration• Organized a peer support system among educational staff to reduce support calls to technical personnel • Designed a network status Web page for staff members to reduce support calls

• Signal Systems Support, Airborne Qualified (31UP)• HHC 307th Signal Bn, Camp Carroll, Republic of Korea• FM Retrans Team Member• Administrative Staff• Staff Driver • D Co., 51st Signal Bn (ABN), Fort Bragg, NC• Operations and Training NCO• FM Retrans Team Chief• Company-level Signal Support