Mike H. Email & Phone Number

San Francisco, California, US

San Francisco, California, US

Minneapolis, Minnesota, US

• Minimized delays & roadblocks by mobilizing cross-functional team from 4 business units to form ‘tool governance working group’ charged with reviewing additions/changes to Puppet portfolio for compliance & security.
• Operationalized SaaS delivery models for new products & incubations by synchronizing cross-functional team of 10 Senior Executives to develop & execute OKRs to align efforts between back-office & product engineering
• Slashed data center footprint in half while saving 7% in YOY operational expenses by leading IT initiative to radically simplify network & infrastructure while shifting to zero-trust security principles; Efforts.

Minneapolis, Minnesota, US

• Unified 3 IT siloes by mobilizing cross-functional team of Senior Executives to form ‘tech governance working group’ to minimize costly miscommunications by joining forces to drive consensus on technology & security.
• Reduced developer feedback—from 10 minutes to 45 seconds—by leading continuous integration improvement program to drive aggressive test reduction, increased cross-functional collaboration, & improved measurement
• Bridged gaps in support by reorganizing developer services to include on-site support for global software development centers
• Lessened delays in addressing critical security vulnerabilities—from 2-3 days to <1 day—by revamping internal communication processes across 3 business units: engineering, customer success, & corporate infosec
• Doubled contributions to upstream open-source projects after owning initiative to reinvigorate open-source practices
• Shortened time to value by transforming technical documentation from software-manual-oriented to user-centered approach

Minneapolis, Minnesota, US

• Ended streak of 2.5 outages/quarter after introducing network change testing practices to increase velocity & stability of change; Efforts resulted in 0 outages for 4 consecutive quarters
• Enabled portfolio-level reporting of cloud expenses by leading development of reporting & automation for AWS, GCP, & Azure
• Cut on-prem telephony costs 30% by transforming helpdesk team from basic tech support to multi-functional operation able to manage technical projects (such as adding Windows as supported platform) & replace on-prem.

Minneapolis, Minnesota, US

• Directed 4 managers & 37 staff members across platform engineering & technical publications groups charged with developing Puppet language, Puppet Server, PuppetDB, Hiera, Facter & Bolt using Ruby, Clojure, & Rust
• Led team that developed & delivered Bolt in <10 weeks—from conception to public release—creating complete open-source remote task runner to replace outdated orchestration platform for users
• Spearheaded departmental reorganization impacting 170 employees by mobilizing working group for strategic planning & production of change management resources, workspace planning, team assignments, & training materials
• Infused Agile best practices—in absence of dedicated Scrum Masters—by leading project to implement agile practices group
• Selected to step in as Acting VP of Engineering with 6 Manager-level direct reports during 5-month interim

Minneapolis, Minnesota, US

• Expanded team from 4 to 10 Writers while quadrupling output to cover technical documentation, reference architectures, API documentation, user quick start guides, marketing copy, HR materials, & board reports
• Rearchitected technical publications site to support customer base ranging from early adopters to early majority to quickly find technical content while still serving open-source users with complete documentation of.
• Standardized company-wide communications by leading development & implementation of 1st style guide in company history

Minneapolis, Minnesota, US

• Increased traffic to company blog 68% with 45% growth in new visitors & 12% drop in bounce rate through marketing initiatives
• Heightened conversion rate 91% by revamping content & design practices
• Minimized time spent reporting by developing automated solutions in Google Analytics

Minneapolis, Minnesota, US

• Recruited as Tech Writer & quickly earned promotion in <6 months, rising to Lead, Manager, Director, & Senior Director in 6 years

Washington, District Of Columbia, US

• Managed internal Software Developer, contractors, & external support teams for social media consulting organization
• Doubled website speed through performance optimization efforts, including implementation of performance monitoring
• Reduced time-to-production for new features—from 5 days to 4 hours—by reorganizing feature development & deployment with creation of standard development environments and virtual test environments
• Configured and maintained LAMP‑based development and staging environments

Foster City, CA, US

• Managed 7-member team of writers as Senior Managing Editor of 3 websites charged with commissioning freelance writing assignments, managing budgets, editing content, conducting SEO audits, & strategizing redesign efforts
• Independently learned coding/programming to modernize systems and reduce time spent reporting—from 5+ hours to 5 minutes per month—by developing Rails-based content analysis application reporting cost & performance.
• Piloted deployment of Google Analytics & wrote extensive analytics automation using GA API and Ruby on Rails

• Managed technical web operations for a network of sports and lifestyle websites
• Improved website SEO by advising on best practices in site architecture, HTML/CSS design and engineering
• Deployed an OpenX ad server installation providing display advertising services to network websites
• Engineered the conversion of client websites from legacy content management systems to Joomla, saving dozens of hours in manual content conversion
• Redesigned legacy URL schemes, preserving search engine placement for high-ranking pages and increasing overall indexation

• Managed a student database (SASI), saving the school district over $10,000 in data conversion fees by creating a custom conversion solution to import legacy student records.
• Developed reports covering scheduling, disciplinary and attendance issues for the administrative staff
• Trained teaching staff on proper use of client software
• Assisted networking team in matters related to endpoint security and configuration
• Organized a peer support system among educational staff to reduce support calls to technical personnel
• Designed a network status Web page for staff members to reduce support calls

Arlington, Virginia, US

• Signal Systems Support, Airborne Qualified (31UP)
• HHC 307th Signal Bn, Camp Carroll, Republic of Korea
• FM Retrans Team Member
• Administrative Staff
• Staff Driver
• D Co., 51st Signal Bn (ABN), Fort Bragg, NC

Philosophy, Journalism

Arts & Letters