SCOPE: Lead team of highly productive Product Owners across multiple product trains to deliver maintenance and enhancement initiatives efficiently and accurately across IHG applications. Create and manage product charters and roadmaps, prioritizing initiatives and features that deliver against business objectives. Manage annual product and project budgets promoting efficiency to maximize team output.• Managed agile transformation to SAFe methodology approach to decrease development lead time and drive financial efficiencies across all platforms to provide a consistent user experience and business processes• Conduct benchmarking of IHG systems to ensure competitiveness and responsiveness to evolving customer needs• Ensure high global engagement across multiple regions, sub-regions, brands, key stakeholders, and regional hotel operators to develop business requirements that incorporate strategic revenue-generating opportunities• Managed $2.5M transformation of IHG proprietary Revenue Management System and creation of Concerto common suite of applications, delivering both on time and on budget• Led the Global Systems & Tools organization through major brand integrations ensuring the accurate transformation, migration and use of revenue management systems on day one• Partnered across multiple delivery organizations and release trains to actively manage roadmaps to meet customers’ changing needs• Managed integration of ServiceNow across a suite of applications to ensure efficient support handling and reporting to drive resolution

SCOPE: Supported all levels of operations through data analysis to focus decision making on pricing, employee performance, and profitability. Presented monthly dashboards to C-level suite, inclusive of recommendations to promote operational efficiency and financial forecasting.• Analyzed daily business needs to create technical specifications for the development of operational reports • Created and managed the condition report program, allowing for customer-specific presentations to be provided to over one-hundred sites monthly• Researched, developed, and presented Roll-off pricing proposal saving over $1.2 million annually• Led analysis and provided reporting focused on growth measures to aid in the development of annual budgets and quarterly forecasts• Built reports and conducted analysis to contribute to the development of annual forecasts and budgets

SCOPE: Managed the creation, management, and communication of operational and incentive-based analytics used for sales compensation and forecasting. Actively led efforts to create reporting efficiencies and automation to increase productivity across teams.• Automated the connection of reporting data for month-end reporting, decreasing turn time by over 50%• Provided executive-level ad hoc reports and dashboards to Retail Finance Officer, Chief Executive Officer, Vice Presidents, and others as requested • Developed and executed test plans; provided support during user-acceptance testing and implementation for technology related projects

SCOPE: Lead business analyst representing the consumer reporting division and home equity loan department. Responsible for the optimization of loan review employees through the identification of system efficiencies and operational process. Creation of operational dashboards communicating key monthly and quarterly metrics to senior and C-level leadership. • Developed, maintained and presented monthly executive & managerial-level dashboards used to illustrate product strategy analysis, profitability, historical reporting, workflow analysis, statistical analysis, and financial analysis• Created cost-per-unit analysis to illustrate improvements and profitability in six key business areas• Participated in the planning and implementation of the Loan Consolidation Project, bringing four major loan systems to one• Developed & Oversaw the Retail Closing & Collateral Productivity study, increasing overall loan processing productivity by 40%, while decreasing error rates by 60%

• Supervised branch personnel and the daily operations of the bank to successfully meet all branch goals for four consecutive quarters• Reviewed portfolios for rate of return analysis, equities weighting, diversification, asset allocation and re-balancing of needs• Using Series 6, 63, and Life/Health licenses, consistently met all branch sales goals• One of four internally recruited for highly selective retail sales and management program• Developed an advanced diversity marketing project for top executives