Michael Toledo Email and Phone Number

Strong leader who specializes in building, managing, and developing a highly efficient and top performing client success team whose primary objective is customer obsession. My approach is to start with the client and work backwards. My team and I work vigorously to earn and keep customer trust, provide solutions centered around a customer’s needs and goals, routinely meet with our customers to drive focused discussions, make good decisions, and internal momentum to improve adoption, consumption, and integration.In addition to managing a client services team of 7 Strategic Account Managers and 1 Creative Account Manager, I manage my own book of business where I work to cultivate and foster relationships with several strategic executive-level clients. I manage their campaigns at the highest level including but not limited to the following items listed below:• Internal and external client-facing communication (Setting the right expectations)• Ensure all touch points of a campaign are implemented, executed, and fulfilled within SLA and client deadlines• Quickly troubleshoot any issues that may arise with the client, their account, and/or their campaigns• Follow-through on all pending and upcoming action items• Work with our Strategist team to provide weekly insights and monthly reporting• Identify opportunities for improvement and create customized workflows (as needed) to meet client needsThe primary platform channels that I work in are listed below:• Programmatic: The Trade-Desk and Owned and Operated Sites• Social Media: Facebook, Instagram, and Snapchat• SEM: Google and Bing• Video & Audio: YouTube, Connected TV, and Spotify• CRM & Billing: Salesforce and Citrix, Mactive (AdBase)

* Develop product positioning and messaging that differentiates Enterprise Media products in the market* Sales Enablement: Train and communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of multimedia products* Product Launch: Plan the launch of new products and releases and manage the cross-functional implementation of the plan* Market Intelligence: Be the expert on our buyers, how they buy and their buying criteria; be the expert on our competition and how to crush them* Demand Generation: Develop the strategy and manage the marketing programs that drive demand for Enterprise Media products