Michael Miller Email & Phone Number

For nearly 20 years now I’ve worked in various fields and industries. I’ve developed into an effective, dependable, and dedicated resource wherever I have been employed. Since my very first fulltime position (to present day) I’ve received steady promotions, positive reviews, and my performance has been continually recognized and rewarded. I strive to exude professionalism enthusiasm and opened mindedness. I also believe in the value of questioning things to foster better understanding. I am regularly under moderate-pressure and time-sensitive conditions, which I endeavor to not let negatively affect my performance. I’ve become exceedingly proficient in my various positions and have accumulated a wealth of knowledge skills and experience. Some of the keys to my success are attention to detail, organization, and time-management. These have allowed me to multi-task, track & record program data whilst completing independent projects efficiently. My current goal is to eventually fulfill a Program Management type role. Check out the weblink below, it features an 'employee spotlight video' that my current employer sponsored for me. Thank you!https://youtu.be/G8lC8tzSWeA

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  Senior Quality Assurance Specialist

  Puget Sound Energy

  Oct 2012 - Present - Bothell, Washington, United States

  Reviews and evaluates energy efficiency projects installed by independent contractors in order to verify installation, examine the quality of installation and to calculate energy savings achieved or to be achieved. Quality assurance ensures all program standards are adhered to including customer and structure qualifications, quality of contractor workmanship, effectiveness of installed measures, and home performance before and/or after customer’s program participation. Inspections are performed to determine contractor and/or customer eligibility for PSE grants or rebates. Informs contractor of findings, potential consequences and remedies for work not meeting the standards specified by the program. Trains independent contractors on PSE systems, program and installation requirements and rebate qualifications. Requires a significant amount of field presence and travel within the company operations area. The ability to communicate PSE demand-side management programs and identify best practices in providing energy efficiency services and installation of energy efficient equipment and materials is also required. Responsible for broader range and advanced knowledge in energy efficiency utility products, programs and other energy conservation services. Provides resolutions to technical product issues from multiple EE Programs by working with Program Managers. Responds to more unique, difficult or unusual customer services issues and uses independent judgment in selecting and applying the most appropriate guidelines to facilitate resolution. Provides training needs for the Verification team in company-related verification and quality assurance program policies and procedures.Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.