Michael Ping Email & Phone Number

Niles, Michigan, United States

South Bend-Mishawaka Region

Build out new Assurant Device Service Experience (Instore Repair) instance in local T-Mobile location.AASP certified in IOS iPhone models 5X-13XWise Level II CertifiedPartner with T-Mobile to evaluate/resolve guest's service/repair issues for a Great Device Service Experience.Act as Assurant store level point of contact for escalated service/repair guests..

South Bend-Mishawaka Region

Partner with T-Mobile staff to find the best solution for the guest Solve wireless device issues for T-Mobile/Sprint guests including device repair/software problemsEducate guests to improve device performanceControl tech bay expenses via proper scheduling and inventory managementAsurion Certified Interviewer

Northwest Indiana

Courses taught: Advanced Word Processing, Computers and Software Packages, Microcomputer Spreadsheet Applications, Operating Systems Technologies, Systems Analysis and Design Methods, Visual Basic Programming

Courses taught: Computers and Software Packages, Database Fundamentals, Information Technology Architectures, Introduction to Systems Development, Microcomputer Spreadsheet Applications, Systems Design and Analysis Methods

Benton Harbor, Michigan Area

Courses taught: Introduction to Computer Literacy, Introduction to Programming using Visual Basic, Introduction to Linux, Comparative Operating Systems

South Bend, Indiana Area

Monitor internal computer systems for integrity. Monitor physical infrastructure, such as, HVAC to insure proper datacenter operations.Provide physical security via building rounds and utilization of multiple cameras.Develop system monitoring guidelines for Data Realty to provide monitoring as a service in product mix enhancing revenue generation.

South Bend, Indiana Area

Mishawaka, Indiana

Teach Java Programming to Information Technology MajorsFacilitate classes in MS Office 2010 to provide students with required skills to succeed at Bethel.Instruct students in basic computer literacy to allow them to function more effectively in this technology based society.

South Bend, Indiana Area

Educate students in all facets of MS Office Suite in order for them to function effectively as college students with writing papers, documenting presentations and working with other tools, such as Excel and Access. Instruct computer literacy so that students will be able to make better technology decisions with respect to hardware and software purchases.

Elkhart, Indiana

Facilitate instruction in MS Office including Word, PowerPoint, Excel. Instruct students on why and how to use a computer effectively in a business environment.

South Bend, Indiana Area

Develop and present materials about computer networks. This includes lectures/handouts/assignments/projects and exams. Ensure student success through effective classroom management so that learning objectives are met. Advise students on program options. Be available to students for consult about class material.

Develop, maintain, and present materials to develop and measure student knowledge in use of Microsoft Office SuiteManage classroom environment effectively to ensure learning objectives are met (61% C or higher) Counsel students on class subjects or study program in generalProvide input on curriculum development in departmental meetings

Design and implement training plan for 3 contractors transitioning to support internal account receivables system Manage transitional work assignments for 3 contractors to ensure smooth transition Achieve excellent rapport with Mexico business clients through positive customer service attitudeAct as Technical SME on 3 member team to convert internal.

Develop and present internal receivables system training materials to an audience of 40 people One of a team of six to convert Associates to Citifinancial receivables system within 90 days Direct and monitor source management tool conversion with vendor interaction at South Bend locationParticipate in continuity of business testing and SOX validation.

Designed, coded, and tested solutions using MQSeries as backbone in distributed communication middleware systemAssembler and CICS on IBM OS/390Developed skills in project management though training and practice adhering to SDLCDeveloped and presented materials on The Associates MQSeries implementation to ALCS Users GroupMentored 5 new team members in the.

Assisted in developing the project plan to evaluate IBM's MQSeries productCompiled and edited MQSeries Product Evaluation Report using MS Word, MS Excel, and SASDesigned, coded, and tested solutions using MQSeries to test product feasibility at The AssociatesAssembler, CICS and COBOL on IBM OS/390 COBOL on IBM AS/400

Designed, coded, and tested solutions using Assembler and COBOL in manufacturing environment

Compiled and edited DB2 Product Evaluation Report with MS Word, MS Excel, and SASDesigned, coded, and tested solutions using DB2 via an Assembler Language to test the product at The AssociatesSelected by Vice President to a 30-member team to convert receivables system to different operating platformAssisted in the development of a facility to compare.

Coded solutions to business problems from specifications provided by more experienced staffSupported independent system and user testing by the businessSelected by manager to represent team on 8-person committee dealing with testing issues

Selected from a group of 60 candidates to participate in Assembler Language Programmer training classEffectively communicated issues to support personnel to resolve issuesSelected by supervisor as member of Business Process Reengineering teamTrained 3 employees on departmental policies and procedures to ensure quality of workInformed management of.

Ms-Mit, Management Information Technologies, 3.71/4.00

Having completed my MBA and being a software developer, the MS-MIT seemed a natural progression for me to further my career with.

4.0/4.0

Successfully completed course in Microsoft Windows Server Configuration and Administration, including topics in DNS, DHCP, Active.

Networking/Programming

Activities and Societies: Cisco Club After being laid off due to a site closure, it was important to obtain skills in the newest software.

Mba, Business Administration And Management, General, 3.3/4.0

Attended a rigorous MBA program, while maintaining a full-time position with the Associates as a software developer. Returning to school.

Bachelor, Management/Marketing

Activities and Societies: Student Newspaper Business Manager, monitored budget and performed payroll functions for staff. Student.