- Directing team member activities, ensuring excellence in customer service and resolving store level problems- Ensures high-level of customer service through problem-solving and customer-focused resolutions - Leads and participates in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to standards for By Online Pickup in Store and Curbside services. - Oversee personnel management, interviewing, hiring, training, coaching, and evaluating- Developed new and low-performing sales associates, educating them on methodologies as they applied to store offerings- Educates colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.

- Directing team member activities, ensuring excellence in customer service and resolving storelevel problems- Establishing sales goals, manage budgets, devise sales forecasts, and consistently maximizesales and profits- Oversee personnel management, interviewing, hiring, training, mentoring/coaching, andevaluating- Developed new and low-performing sales associates, educating them on methodologies asthey applied to store offerings- Manage merchandise selection, stocking, and working directly with vendors- Work with corporate management developing local marketing and advertising

- Directing team member activities, ensuring excellence in customer service and resolving storelevel problems- Establishing sales goals, manage budgets, devise sales forecasts, and consistently maximizesales and profits- Oversee personnel management, interviewing, hiring, training, mentoring/coaching, andevaluating- Developed new and low-performing sales associates, educating them on methodologies asthey applied to store offerings- Manage merchandise selection, stocking, and working directly with vendors- Work with corporate management developing local marketing and advertising strategies

- Direct sales floor activities, ensuring excellence in customer service and resolving store level problems - Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits - Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating - Developed new and low-performing sales associates, educating them on sales methodologies as they applied to store offerings - Manage merchandise selection, stocking, and working directly with vendors - Work with corporate management developing local marketing and advertising strategies - Maintained price accuracy of goods and ensured adequate stock levels

- Working and building relationships with customers by utilizing the Chat and Video Conference tools at key guest defection points to co-browse with the goal of retaining and converting to full orders.- Utilizing the Salesforce based CRM system to schedule tasks on partial orders, follow-up and manage the guest database.- Utilizing the prospect bucket to identify and engage with unsold deals, and introduce them to the online car buying flow with the goal of converting them to full online orders.- Review customer lender approvals and educate customers on the best route to go.- Use appropriate tools to review customer information to discover any attempts of fraud.- Utilizing Excel spreadsheets to track customer information between dealerships.

- Working and building relationships with customers by utilizing the Chat and Video Conference tools at key guest defection points to co-browse with the goal of retaining and converting to full orders.- Utilizing the CRM eLead system to schedule tasks on partial orders, follow-up and manage the guest database.- Utilizing the prospect bucket to identify and engage with unsold deals, and introduce them to the online car buying flow with the goal of converting them to full online orders.- Utilizing the RouteOne and DealerTrack application to review customer's credit profiles.- Review customer information to discover any attempts of fraud.- Utilizing Excel spreadsheets to track customer information between dealerships.

- Develop relationships with potential customers- Follow up with the eLead CRM system for inquiries via email, internet forms, and phone calls to ensure customers have all the information they need in order to make an informed purchase.- Appraise customer trade-in vehicles and relay vehicle information to management to put a value on it.- Deliver and negotiate deals on buying and leasing automobiles to the satisfaction of both the customer and the dealership.- Maintain a working knowledge of available financing options, titles and extended service policies.- Interacted with customers, other associates and team members to provide outstanding internal and external customer service.- Educate customers on the features, options, and packages on a range of make and model of vehicles to assist them in making a purchase that fits their needs and budget. - Thoroughly inspected vehicles for any abnormalities

- Facilitated the completion of Home Delivery sales transactions- Present and confirm Finance and extended service plan decisions- Executed strategies to achieve the store's sales budgets.- Maintained a working knowledge of available financing options, titles and extended service policies.- Interacted with customers, other associates and team members to provide outstanding internal and external customer service.- Inspected paperwork and vehicle titles for any inaccuracies.- Provide customer service to customers by complying with CarMax procedures, such as processing Home Deliveries, listening to and answering customer questions and explaining paperwork processes.- Performed various Business Office tasks, including, Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales.- Performed various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags. - Managed multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection.

- Accurately & efficiently assess customer vehicles in order to help buyers determine their value of the vehicle using the CarMax standard work procedure.- Optioning newly bought vehicles.- Assisting in the back-lot operations during CarMax Auctions.- Responding to internal requests for more information or features.- Photographing vehicles for CarMax Auctions and CarMax.com.- Verification of and securing vehicle trade-ins.- Assisting in other departments when needed.- Thoroughly inspected vehicles for any abnormalities.

- Responsible for overall store presentation standards which is achieved by daily excellence in execution of logistics processes - Ensured the store’s logistics process was processed efficiently and timely to maximize product service levels. -Received and Inspected delivered product for any abnormalities. - Managed, trained, and encouraged store associates. - Processed Return to Vendor, Damaged, and Corporate Buyback items. - Reviewed and Analyzed reports pertaining to store operation. - Maintained loss prevention compliance. - Executed and maintained planograms. - Acted as a key carrier and leader on duty. - Assisted in the hiring process by interviewing potential candidates. - Performed cash management duties. - Ensured that OSHA guidelines were met and followed. - Addressed customer concerns and issues and worked to find a total solution.

- Managed sales transactions using POS system- Organized and stocked merchandise- Processed customer orders through internal ordering system- Operated print center machinery (i.e. Xerox copiers, large format printers and laminators.)- Performed diagnostics and services on customer’s computers, as well as repairing smartphones.