Michael Rapp Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Addison, Tx

• Created efficiencies in liquidation portfolio management, outbound calling, control reporting, and policies and procedures, reducing overall timelines by 31%.• Managed written and voice escalation teams, providing timely resolution and exceeding goals with a 50% reduction in overall complaints.• Reviewed and implemented regulatory compliance and investor guideline bulletins, including updating policies, procedures, and control reporting.• Implemented VA insured account controls and process enhancements saving the company over $500k.• Subject Matter Expert and Power User for recent company acquisition organizing gap analysis, developing reference manuals, and conducting team training.• Managed multiple teams with varying roles across sites in Texas, Florida, and India. • Resolved audit and self-identified risk items through root cause analysis and action plan implementation.• Oversee vendor relationships with title and property preservation including scorecard review, policies/procedures and setting clear process expectations.

• Managed written and voice escalation teams including internal referrals from executive leadership and external regulatory complaints.• Collaborate across business units to identify and implement resolutions to complex issues related to the loss mitigation process.• Review external audit requests from investors, regulators and ratings agencies providing written responses including supporting evidence and requested documentation.• Lead weekly and monthly meetings with executive leadership discussing issue trends, root cause and proposed resolutions.

• Managed team of analysts/negotiators handling portfolios of 150 – 200 loans under review for Liquidation solutions increasing production and efficiency through team training, quality analysis, and one-on-one review. • Exceeded team goals 9 of 10 months in 2013 while maintaining quality above department standards.• Reviewed high loss/high risk solutions maximizing investor recovery, minimizing risk, and maintaining policy compliance.• Served as key contact within Liquidations regarding Bankruptcy solutions, document execution, and title issues.

• Provided sustainable servicing workout solutions for borrowers in active chapter 7, 11, 12, and 13 Bankruptcy, increasing servicer cash flow while reducing homeowner default.• Resolved mortgage servicing-related litigation through creative and cost-effective workouts, including mediation conferences, modifications, short sales, negotiated settlements, and deeds in lieu of foreclosure.• Reviewed foreclosure processes, documentation, and specific actions in judicial foreclosure states.

Title, abstract, and lending review for Citifinancial; Compliance with State and Federal lending laws including Texas Constitution and RESPA; Resolve title defects both pre and post closing; Update corporate policies and lending guidelines

Jd

Bba, Finance