Michael Rapp Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Addison, TX

• Created efficiencies in liquidation portfolio management, outbound calling, control reporting, and policies and procedures, reducing overall timelines by 31%.
• Managed written and voice escalation teams, providing timely resolution and exceeding goals with a 50% reduction in overall complaints.
• Reviewed and implemented regulatory compliance and investor guideline bulletins, including updating policies, procedures, and control reporting.
• Implemented VA insured account controls and process enhancements saving the company over $500k.
• Subject Matter Expert and Power User for recent company acquisition organizing gap analysis, developing reference manuals, and conducting team training.
• Managed multiple teams with varying roles across sites in Texas, Florida, and India.

• Managed written and voice escalation teams including internal referrals from executive leadership and external regulatory complaints.
• Collaborate across business units to identify and implement resolutions to complex issues related to the loss mitigation process.
• Review external audit requests from investors, regulators and ratings agencies providing written responses including supporting evidence and requested documentation.
• Lead weekly and monthly meetings with executive leadership discussing issue trends, root cause and proposed resolutions.

• Managed team of analysts/negotiators handling portfolios of 150 – 200 loans under review for Liquidation solutions increasing production and efficiency through team training, quality analysis, and one-on-one review.
• Exceeded team goals 9 of 10 months in 2013 while maintaining quality above department standards.
• Reviewed high loss/high risk solutions maximizing investor recovery, minimizing risk, and maintaining policy compliance.
• Served as key contact within Liquidations regarding Bankruptcy solutions, document execution, and title issues.

• Provided sustainable servicing workout solutions for borrowers in active chapter 7, 11, 12, and 13 Bankruptcy, increasing servicer cash flow while reducing homeowner default.
• Resolved mortgage servicing-related litigation through creative and cost-effective workouts, including mediation conferences, modifications, short sales, negotiated settlements, and deeds in lieu of foreclosure.
• Reviewed foreclosure processes, documentation, and specific actions in judicial foreclosure states.

Title, abstract, and lending review for Citifinancial; Compliance with State and Federal lending laws including Texas Constitution and RESPA; Resolve title defects both pre and post closing; Update corporate policies and lending guidelines

Jd

Bba, Finance