Michael Westover Email & Phone Number

The SEND Analyst is an integral part of a global team, engaged in producing CDISC compliant SEND data sets. Responsible for acquisition of study data from data sources and processing of data through specialized software. Responsible for the preparation of specific domains and/or for the preparation of Define and/or shipment of SEND deliverables to the client. Responsible for developing and executing plans for creation of specific domains and/or Define file creation and/or shipment of SEND deliverables in accordance with User Guides, and industry regulatory guidelines (SENDIG); provide relevant nSDRG (Nonclinical Study Data Reviewer’s Guide) content. Perform quality control review with great attention to detail on the resulting SEND domains and/or Define file and/or shipping documentation to ensure accuracy. Correlate SEND domains to ensure alignment with the study report and/or correlate the Define file to SEND dataset content and/or correlate shipping requirements with shipping documentation.

Mattawan, Mi

Coordinating the reporting processes to produce quality, on-time reports; providing support for assigned Study Director(s); and prioritizing workload. Generate and perform review of reports and report components for studies according to the data, protocol, format, and compliance requirements. Review and evaluate laboratory data for adherence to protocols and regulatory requirements; requests corrections if discrepancies are detected. Responds to, clarifies, and evaluates Quality Assurance Observations with the Quality Assurance staff; reviews and completes Corrective Action Preventative Action events; and addresses compliance issues.

Financial services and management. Originating and processing of mortgage loans, business and consumer loan products, and lines of credit. Service and management of consumer and business accounts. Consulting on financial analysis and budgeting. Communicating with management, branch staff, IT, and policy & procedures to maintain branch objectives. Licensed through NMLS.

The Experience Specialist focuses on the customer by creating the best experience in the store. Experience Specialist assist in educating customers on devices, services, accessories, and troubleshooting. The assist in education of both customers and sales representatives alike by creating and teaching wireless workshops and product demonstrations. Other responsibilities included: generating and reviewing reports, inventory controls, Point of Sales SMEE, Customer Experience Scores, and assisting in store performance.

*Creating growth and long-term sustainability through strategic goals*improving customer satisfaction and loyalty through solution based sales approach.*Provide account service and technically support*Provide location inventory support and display marketing to increase store efficiency and loss prevention.

Kalamazoo, Michigan Area

The Bronson Athletic Club is the premier athletic club in Southwest Michigan. The Bronson Athletic Club operates at the highest level offering superior equipment, atmosphere, and support staff.*Involved in all aspects of club membership: member prospecting, presentation, and Sales; membership account management and support; conflict resolution.*Most Valuable Staff Member January 2009*Top sales representative 2009.*Managed the club on an interim basis as Manager on Duty, ensuring all rolls and responsibilities are carried out, ensuring customer service is exceeding expectations, creating a positive environment for the members and staff to provide the best experience possible.*Developed a Club Usage Report in 2010 based on three years of daily, monthly, and yearly usage reports. The report led the primary decision to decreased club hour at specific days and times reducing costs without leading the a drop in membership.

Greet and assist clients and administrative support of upper management.Set-up and design of events (banquets, weddings, meetings).Training of new staff members.

Worked as the Night Attendant for a level D Airport. Confirmed wind direction, runway direction, barometric readings with planes on descent and takeoff. Conducted evening sales and aircraft cleaning. Worked with minimum to no supervision.

Mba, General Concentration

Bachelor Of Applied Arts, Entrepreneurship

Activities and Societies: Intramural indoor and outdoor soccer, flag football, softball, and basketball. Consulting project for Michigan.