Michele Cook Email & Phone Number

Southfield, Michigan

Birmingham, Michigan

Relationship Banking focuses on building, maintaining, and deepening relationships. A new client relationship begins at account opening, but is strengthened by maintaining the client portfolio and identifying cross-sell opportunities by actively listening to what the client needs.My banking career was relationship driven. It was an honor and privilege to work with my clients for more than a decade. Serving them was first priority, and providing excellent customer service focused on quality and accuracy of work was key. Having good communication skills and the ability to identify and resolve problems were essential to ensuring customer satisfaction. I took my role seriously and strove to continually exceed expectations. Strengthening community was also a functional role of this position which was accomplished by giving presentations detailing new bank initiatives and programs, as well as participating in CRA outreach.

Clinton Township, Michigan

Managed office duties and independent contractors to meet the demands of the corporate schedule, performing such duties as coordinating and delegating job assignments to independent contractors, establishing office protocol and creating the reporter's agreement, providing general clerical, accounts payable and accounts receivable functions, troubleshooting and resolving issues on the field. Handled collections as well as marketing and PR.

Warren, Michigan

Provided contract medical transcription and medical billing services, offering 24 hour turn around transcription service, preparing reports, letters and medical billing--establishing the Standardized Report format for Quality Medical Management, Inc. Also recruited and managed contractors to meet production demands.

Macomb, Michigan

Functioned in multiple capacities at Macomb Township, serving as secretary to the Township Supervisor and clerical support to the Township Treasurer and Building Official.

Troy, Michigan

New Haven, Michigan

Worked and became proficient in every aspect of the family business. Responsibilities included opening and closing the store, hiring and firing employees, scheduling and overseeing staff, monitoring store deliveries, preparing payroll, maintaining good PR and resolving customer complaints/issues.