Michelle Langston Email and Phone Number

• Plan and execute technology projects using Agile principles and frameworks, such as Scrum or Kanban, to foster collaboration, continuous improvement, and efficient delivery.• Collaborate closely with stakeholders to define clear project scope, objectives, and deliverables, ensuring a shared understanding of project goals.• Lead a diverse project team, providing clear direction, support, and guidance throughout the project lifecycle. Foster a collaborative and motivated team… Show more • Plan and execute technology projects using Agile principles and frameworks, such as Scrum or Kanban, to foster collaboration, continuous improvement, and efficient delivery.• Collaborate closely with stakeholders to define clear project scope, objectives, and deliverables, ensuring a shared understanding of project goals.• Lead a diverse project team, providing clear direction, support, and guidance throughout the project lifecycle. Foster a collaborative and motivated team environment to maximize productivity and creativity.• Monitor project progress, identify potential risks, and implement proactive measures to address challenges, ensuring timely completion of milestones and adherence to budgets.• Maintain open and transparent communication with internal and external stakeholders, ensuring that everyone is well-informed about project progress and any changes in requirements.• Implement robust quality assurance measures to deliver high-quality project outcomes that meet or exceed industry standards.• Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes, to ensure clear visibility into project activities and progress.• Provide regular progress reports to senior management, highlighting key achievements, challenges, and upcoming milestones.• Emphasize continuous improvement and learning within the project team by facilitating retrospectives and sharing best practices. Show less

Managed multi-million dollar budget and product management team within the Loyalty line of business (LOB).Accountable to product investment allocation decisions, prioritization of products and features that deliver greatest value against achieving product OKRs and resulting in new revenue growth.• Owned LOB level software product strategy & product roadmaps to achieve OKRs (objectives and key results)• Defined and was accountable for LOB and product OKRs for customer… Show more Managed multi-million dollar budget and product management team within the Loyalty line of business (LOB).Accountable to product investment allocation decisions, prioritization of products and features that deliver greatest value against achieving product OKRs and resulting in new revenue growth.• Owned LOB level software product strategy & product roadmaps to achieve OKRs (objectives and key results)• Defined and was accountable for LOB and product OKRs for customer experience and financial outcomes• Led Product Managers to define the Product Area OKRs• Aligned software product strategy with business strategy• Assessed and approved new product features to be added to the product roadmap• Oversee and approved business cases with Finance• Developed short- and long-term investment horizons• Led measurement, analytics, and reporting strategy across all product areas Show less

Managed a multi million dollar budget, headcount, and day to day activities for the Executive Director of Customer Experience Chief Engineering. Primary communication conduit for my leader with other executives in the organization and major stakeholders.

Managed a multi million dollar budget, headcount, and day to day activities for the Executive Director of Connected Ecosystem Integration. Was the primary communication conduit for my leader with other executives in the organization and major stakeholders.Assist with day to day activities, ad-hoc requests, and projects• Knowledgeable about all programs and features in the portfolio to assist in resource forecast and allocations• Earned my GM DFSS Black Belt certification•… Show more Managed a multi million dollar budget, headcount, and day to day activities for the Executive Director of Connected Ecosystem Integration. Was the primary communication conduit for my leader with other executives in the organization and major stakeholders.Assist with day to day activities, ad-hoc requests, and projects• Knowledgeable about all programs and features in the portfolio to assist in resource forecast and allocations• Earned my GM DFSS Black Belt certification• Gained the necessary information to conduct training for DFSS Green Belt certification in the organization Show less

Managed multi million dollar budget, headcount, and resource allocations to ensure the portfolio projects are completed on time with quality. Review actual data from resources to accurately update the future forecast as needed to ensure capacity is properly reflected.• Report to the Director of Product Enablement Organization and assist with day to day activities, ad-hoc requests, and small projects• Safety Review Board (SRB) Representative for an organization which has over 900… Show more Managed multi million dollar budget, headcount, and resource allocations to ensure the portfolio projects are completed on time with quality. Review actual data from resources to accurately update the future forecast as needed to ensure capacity is properly reflected.• Report to the Director of Product Enablement Organization and assist with day to day activities, ad-hoc requests, and small projects• Safety Review Board (SRB) Representative for an organization which has over 900 employees• Led the NCG (New College Grad) Forum for 50 NCG’s fostering a positive and supportive environment for new employees as they transition into their roles within the organization.• Completed OpEx Launch Agility project which improved the business adaptability of more frequent changes by identifying improvements and gaps in the value stream. Show less

Created and managed a process to track the release content gold source and change requests. Improved and streamlined the release planning and prioritization process to ensure all projects and features could be estimated.• Designed and set up the SharePoint site for Release Content Management• Facilitated release planning and estimation sessions• Supported the transition from SharePoint to Team and ensured there was a single prioritized list for release content• Created a change… Show more Created and managed a process to track the release content gold source and change requests. Improved and streamlined the release planning and prioritization process to ensure all projects and features could be estimated.• Designed and set up the SharePoint site for Release Content Management• Facilitated release planning and estimation sessions• Supported the transition from SharePoint to Team and ensured there was a single prioritized list for release content• Created a change process for in flight releases to request addition, removal or change to content confirmed in a release• Created and shared change metrics with leadership• Created work instructions for many processes in this space Show less

Single point of contact for all IT operations at the 24/7, 800 seat Charlotte OnStar Call center which included leading IT operations and projects.• Harmonized relationships between IT, the business customer, and outsourced vendors• Held performing suppliers accountable for contract SLAs and continuous improvement• Project managing global initiatives in infrastructure, end user computing, collaborationBackup support for direct manager, as needed

Co-led the launch of the IT Service Center LIVE in Detroit which is face to face computer support with technicians. Managed the LIVE center in Detroit. Created the blueprint for other sites to launch a center and have a consistent look and feel.• Contributed cost savings with the IT equipment early return process, ensured off-boarded employees IDs and equipment were deactivated, and decommissioned sites that were closed.• Acted as the escalation focal point for requests received via… Show more Co-led the launch of the IT Service Center LIVE in Detroit which is face to face computer support with technicians. Managed the LIVE center in Detroit. Created the blueprint for other sites to launch a center and have a consistent look and feel.• Contributed cost savings with the IT equipment early return process, ensured off-boarded employees IDs and equipment were deactivated, and decommissioned sites that were closed.• Acted as the escalation focal point for requests received via the Global Service Desk, ensuring minimal disruption to employees. Show less