Michelle Pearson Email and Phone Number

Supported sales, customer service, and contract teams with technical questions and requirements. Produced bills of material for non-standard product. Supported product and process improvement through design and documentation updates.• Defined product improvements and special order requirements in partnership with Marketing team, meeting customer requirements and securing sales.• Improved on-time performance and raised customer satisfaction by supporting resolution of mechanical and hydraulic challenges during manufacturing and test phases.• Supported product globalization through design methodology standardization and product expansion project.

Completed rotations in several departments: Product Engineering, Research and Development (R&D), Product Specialist, and Quality Assurance (QA).• Contributed to live order design by modifying existing product in near real time, meeting highly specific customer requirements within tight time frames.• Broadened hydraulic coverage and increased sales by utilizing new product development process, introducing and documenting model line expansion, including requirements definition, testing, and product literature updates.• Resolved supplier issue using lean principals (DMAIC process and root cause analysis), improving assembly time and reducing risk of injury during assembly.

Worked to support the developmental stages of a new machine gun. I worked with a manufacturing supervisor to evaluate manufacturability of designs and suggest improvements. I also worked with the financial department with design to cost considerations as well as helping the design team to develop concepts with respect to potential customers’ needs.

Provided support to Field engineers in two different departments in the company. Responsibilities were varied and included the creation of "Virtual Lab" web pages to allow better support to the technicians, surveying customers to aid in planning part production for the coming year, analyzing part usage to look for trends, and checking through a new machine's user manual to find any needed improvements.

Main responsibility was performing Quality Assurance tests on a Variety of Batteries Produced by the company. Batteries were either approved for shipment or rejected based on the results of these tests.

Main responsibility was in continuing tests and collecting data (via a daq device, a high speed camera, and taking notes from visual observation) for the lab. Other responsibilities included, but were not limited to, maintenance of the test section, data analysis, and design for a new test section.