Michelle Mock Email & Phone Number

Texas, United States

Mckinney, Texas

Mckinney, Texas

Plano, Tx

• Managed P&L, results, and growth for 13 divisions of retail merchandisers across the US and Canada. • Reduced quality concerns by 80% and time to resolve concerns by 75% through implementing Quality Assurance team and processes to ensure client satisfaction. • Designed and launched a comprehensive planning and management model to increase stakeholder satisfaction and drive resource efficiency based on active leadership, integrated approach, and unified concept. Reduced resource needs by 10%. • Led employee engagement initiatives that improved talent development, diversity & inclusion, retention, and employee satisfaction.• Consistently outperformed financial KPIs. Met or exceeded revenue and EBITDA targets annually.• Key contributor to Business Development as Operations expert that designed and implemented new business

Plano, Texas

• Led teams of retail merchandisers dedicated to specific client programs. Effectively optimized teams’ retail engagement leading to growth of client revenue and EBITDA.• Increased revenue and EBITDA. Leveraged team talent, consistent messaging, established clear goals, and enabled team the relentless pursuit of execution to turn an unprofitable team to profitable.• Increased revenue by on-boarding two Fortune 500 clients over six months. Developed policies, procedures and best practices that ensured seamless integration of new business.• Met or exceeded revenue and EBITDA targets consistently. • Reduced employee turnover.

Upper Saddle River, Nj

• Engineered turnaround of operations team’s performance and service levels by creating transparency, improving procedures and policies, establishing inter-departmental service agreements, and improving overall execution at retail. • Increased team’s execution from 88% to 97% over a 12 month span.• Increased annual retail revenue through designing strategies to win new business through interdepartmental collaboration, accountability and transparency. • Led the Homestore/ISE operations and reduced cost.

Columbus, Ohio

• Top performer of a team of 98 supervisors; consistently delivering 98% execution vs. goal of 95%.• Pioneered new processes that transformed Talent Acquisition and Recruiting efforts, resulting in companywide adoption. New process reduced average hiring time by 50%.• Designed improved training and on boarding content for largest segment of CROSSMARK improving the speed to competency.

Columbus, Ohio

• Led teams in five different departments improving individual and team performance.• Consistently exceeded credit and service goals.• Reduced turnover to 10%.