Michelle Barnard Email & Phone Number

United States

Scottsdale, Arizona, United States

Phoenix, Arizona, United States

San Francisco, California

San Francisco Bay Area

Groups & Events

MICE UK & Europe

London, United Kingdom

Proactively bringing groups business into the hotel and more specifically, leisure groups.Later I was promoted to Manager also looking after the MICE Market.

* Handling of group enquiries and also group & event enquiries.* Sending proposals* Following up and taking clients on show rounds.* Sending contracts and ensuring payment is received.* Inputting group reservations and allocating of group rooms.* Initiating group meetings to advise HOD's of full group details.* Greeting guests when they arrive and being there to assist the group when required.* Checking the group rooms to ensure they are up tostandards.* Sending final invoices and requesting feedback.* Spending time with the revenue team to decide group rates and group budget & forecast.* Liaising with all departments to ensure the group booking runs smoothly.* Attending sales showcases when possible to obtain more leads.

* Handling individual enquiries by email and telephone according to Ritz call standards.* Responding to emails within 24 hours.* Updating reservations from GDS, third party websites and our own website.* Assisting guests with additional requirements to ensure their stay is exceptional.* Communicating with reception to ensure they are fully aware of reservation details and changes.* Upselling of rooms and cross selling.

Bayswater, London

* Responsible for all reservations/ inquiries via telephone, email, GDS, third party websites and own website.* Created SOP Manuals for Reservations Procedures.* Train new front desk staff on reservation procedures and assist reception during busier periods.* Assisted in the Opera Configuration by duplicating all bookings and VIP guest profiles from the old system to the new. * Responsible for Revenue Management tasks when manager on leave, including: rate changes, rate restrictions, closing of third party websites/GDS/own website, dealing with guest complaints & queries and completing weekly revenue reports for weekly forecast meeting.* Arrivals Checks – ensuring that market segments, rate codes, deposits, and special requirements are entered accurately.* Dealt with group enquiries/proposals* Sending out group contracts & inputting rooming lists * Providing group information to relevant departments. * Attending BEO meetings to further communicate group requirements.* Sending out weekly VIP report * Reporting all information from guest comment cards

Johannesburg Area, South Africa

* Inputting reservations from phone, online and GDS.* Cptimising the highest revenue possible for the hotel. * Ensuring pre-payment or guarantee is received.* Communication of special requests* Upselling of rooms to suites and cross selling* Complain Handling* Providing feedback to Revenue Manager regarding overbooking

* Checking in & checking out of guests* Assisting guests with any queries* Booking tours and transport * Dealing with billing & controlling of guest accounts* Making reservations when office is closed* Preparing for and welcoming groups to the hotel

Johannesburg Area, South Africa

* Greeting, seating and serving customers* Communicating customer needs with kitchen and bar* Handling of complaints * Settling payments

Cutter's Point East is a beauty salon in Lansing, Michigan. The job entailed making bookings, answering the phone, attending to guests, ordering and controlling of stock.

Bsc, Hotel And Restaurant Management

International Hotel And Catering Diploma (Included All American Hotel And Lodging Association Exams)

The diploma required 18 months theory and 6 months internship within a hotel. Subjects included in the course: food and beverage.

Business

Courses Completed: Calculus, Accounting 101, Accounting 102, Economics 101, Psychology 102, Computers (Windows XP), American History

High School Diploma

Activities and Societies: Tennis Team & Dance Team

Education record