Michelle Barnard

Michelle Barnard Email and Phone Number

Director, Global Accounts and Associate Support @ HelmsBriscoe
United States
Michelle Barnard's Location
United States, United States
Michelle Barnard's Contact Details

Michelle Barnard work email

Michelle Barnard personal email

n/a
About Michelle Barnard

Michelle Barnard is a Director, Global Accounts and Associate Support at HelmsBriscoe. She possess expertise in hotels, hospitality, hotel management, tourism, revenue analysis and 24 more skills. Colleagues describe her as "Michelle has been a valuable member of the Meeting Professionals International Northern California Chapter (MPINCC) Emerging Professional Committee for the last two years as a speaker at student events and as the liaison to San Francisco State. The Mission of the Emerging Professionals Committee is to educate and enlighten students by providing them with tools, experiences and resources to engage successfully in the industry. Michelle has helped the committee meet our student engagement goals by developing events on campus at San Francisco State, as a panelist at the ACE Student Workshop and by providing mentorship to those students who seek Michelle’s perspective on this industry. In this year we engaged over 120 Hospitality students in the programs Michelle contributed to and we are 53 MPI Student Members strong. Michelle has a passion for giving back to the next generation of professionals in this industry and we are deeply appreciative of Michelle’s contributions." and "I had the pleasure to work with Michelle directly when she was organising her Groups. Michelle consistently demonstrated professionalism and a great deal of knowledge of the business. Furthermore, it was always enjoyable to work alongside her due to her friendly and engaging personality. Michelle will be an asset to your company."

Michelle Barnard's Current Company Details
HelmsBriscoe

Helmsbriscoe

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Director, Global Accounts and Associate Support
United States
Website:
helmsbriscoe.com
Employees:
1644
Michelle Barnard Work Experience Details
  • Helmsbriscoe
    Director, Global Accounts And Associate Support
    Helmsbriscoe
    United States
  • Helmsbriscoe
    Manager, Global Accounts
    Helmsbriscoe Feb 2022 - Present
    Scottsdale, Arizona, United States
  • Exp Realty
    Realtor
    Exp Realty Nov 2021 - Present
    Phoenix, Arizona, United States
  • Intercontinental Mark Hopkins San Francisco
    Global Account Director
    Intercontinental Mark Hopkins San Francisco Jun 2020 - Nov 2021
  • Intercontinental Mark Hopkins And Intercontinental San Francisco
    Associate Director Of Corporate Sales
    Intercontinental Mark Hopkins And Intercontinental San Francisco Jun 2018 - Jun 2020
    San Francisco, California
  • Intercontinental Mark Hopkins And Intercontinental San Francisco
    Business Development Manager
    Intercontinental Mark Hopkins And Intercontinental San Francisco Jan 2016 - Jun 2018
    San Francisco Bay Area
    Groups & Events
  • Intercontinental London Park Lane
    Business Development Manager
    Intercontinental London Park Lane Apr 2013 - Dec 2015
    MICE UK & Europe
  • Wyndham Grand London Cheslea Harbour
    Groups Sales Executive & Sales Manager
    Wyndham Grand London Cheslea Harbour Sep 2011 - Mar 2013
    London, United Kingdom
    Proactively bringing groups business into the hotel and more specifically, leisure groups.Later I was promoted to Manager also looking after the MICE Market.
  • The Ritz London
    Groups Coordinator
    The Ritz London Jul 2010 - Sep 2011
    * Handling of group enquiries and also group & event enquiries.* Sending proposals* Following up and taking clients on show rounds.* Sending contracts and ensuring payment is received.* Inputting group reservations and allocating of group rooms.* Initiating group meetings to advise HOD's of full group details.* Greeting guests when they arrive and being there to assist the group when required.* Checking the group rooms to ensure they are up tostandards.* Sending final invoices and requesting feedback.* Spending time with the revenue team to decide group rates and group budget & forecast.* Liaising with all departments to ensure the group booking runs smoothly.* Attending sales showcases when possible to obtain more leads.
  • The Ritz London
    Reservations Sales Agent
    The Ritz London Nov 2009 - Jul 2010
    * Handling individual enquiries by email and telephone according to Ritz call standards.* Responding to emails within 24 hours.* Updating reservations from GDS, third party websites and our own website.* Assisting guests with additional requirements to ensure their stay is exceptional.* Communicating with reception to ensure they are fully aware of reservation details and changes.* Upselling of rooms and cross selling.
  • The Hempel
    Reservations Coordinator
    The Hempel Nov 2008 - Nov 2009
    Bayswater, London
    * Responsible for all reservations/ inquiries via telephone, email, GDS, third party websites and own website.* Created SOP Manuals for Reservations Procedures.* Train new front desk staff on reservation procedures and assist reception during busier periods.* Assisted in the Opera Configuration by duplicating all bookings and VIP guest profiles from the old system to the new. * Responsible for Revenue Management tasks when manager on leave, including: rate changes, rate restrictions, closing of third party websites/GDS/own website, dealing with guest complaints & queries and completing weekly revenue reports for weekly forecast meeting.* Arrivals Checks – ensuring that market segments, rate codes, deposits, and special requirements are entered accurately.* Dealt with group enquiries/proposals* Sending out group contracts & inputting rooming lists * Providing group information to relevant departments. * Attending BEO meetings to further communicate group requirements.* Sending out weekly VIP report * Reporting all information from guest comment cards
  • Protea Hotel Wanderers
    Reservations Sales Agent
    Protea Hotel Wanderers Jun 2008 - Oct 2008
    Johannesburg Area, South Africa
    * Inputting reservations from phone, online and GDS.* Cptimising the highest revenue possible for the hotel. * Ensuring pre-payment or guarantee is received.* Communication of special requests* Upselling of rooms to suites and cross selling* Complain Handling* Providing feedback to Revenue Manager regarding overbooking
  • Protea Hotel Wanderers
    Front Desk Receptionist
    Protea Hotel Wanderers Jul 2007 - Jun 2008
    * Checking in & checking out of guests* Assisting guests with any queries* Booking tours and transport * Dealing with billing & controlling of guest accounts* Making reservations when office is closed* Preparing for and welcoming groups to the hotel
  • Fratellis Restaurant - Craighall, South Africa
    Waitress
    Fratellis Restaurant - Craighall, South Africa Apr 2006 - Jun 2007
    Johannesburg Area, South Africa
    * Greeting, seating and serving customers* Communicating customer needs with kitchen and bar* Handling of complaints * Settling payments
  • Cutters Point East- Lansing, Michigan
    Head Receptionist
    Cutters Point East- Lansing, Michigan Jun 2004 - Dec 2005
    Cutter's Point East is a beauty salon in Lansing, Michigan. The job entailed making bookings, answering the phone, attending to guests, ordering and controlling of stock.

Michelle Barnard Skills

Hotels Hospitality Hotel Management Tourism Revenue Analysis Front Office Hospitality Industry Sales Opera Hospitality Management Food And Beverage Customer Service Account Management Hotel Booking Leisure Yield Management Resorts Rooms Division Banquets Pre Opening Property Management Systems Catering Business Development Marketing Restaurants Time Management Budgets Human Resources Micros

Michelle Barnard Education Details

Frequently Asked Questions about Michelle Barnard

What company does Michelle Barnard work for?

Michelle Barnard works for Helmsbriscoe

What is Michelle Barnard's role at the current company?

Michelle Barnard's current role is Director, Global Accounts and Associate Support.

What is Michelle Barnard's email address?

Michelle Barnard's email address is mb****@****ham.com

What schools did Michelle Barnard attend?

Michelle Barnard attended Northern Arizona University, Damelin, Lansing Community College, Mountain Ridge High School - Glendale, Arizona, Blairgowrie Primary.

What skills is Michelle Barnard known for?

Michelle Barnard has skills like Hotels, Hospitality, Hotel Management, Tourism, Revenue Analysis, Front Office, Hospitality Industry, Sales, Opera, Hospitality Management, Food And Beverage, Customer Service.

Who are Michelle Barnard's colleagues?

Michelle Barnard's colleagues are Adanya Guevara, Mirette Mattar, Stacy Helman, Deb Cates, Dean Tompkins, Mandi S., Cindy Bohler.

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