Michelle Jackson Email & Phone Number

Lakeland, Florida, United States

Lakeland, Florida, United States

High-visibility strategic partner that supports the CEO in managing the day to day administration and operations of the Executive Office. Also provides support and management of all of the CEO’s personal and business affairs. Develops and streamlines systems and processes to ensure efficiency of projects and effectiveness of communication across the organization.✓ Manage and maintain the CEO's calendar including, but not limited to meetings, events, personal appointments, reservations, travel arrangements ✓ Manage all business travel for the CEO✓ Research people, events, companies, etc. and report to Founder/Chief of Staff as needed✓ Plan and organize events such as meetings, conferences, training events, speaking engagements, business dinners, etc., including preparing all information, taking notes, and conducting follow-up as needed✓ Creation and finalization of all communications internal to the company (reviewing and formatting presentations, reports, etc.)✓ Create and maintain a physical and digital information management system and serve as the information hub of the Executive Office✓ Prioritizes items that need the CEO's attention✓ Acts as eyes and ears for the leadership team, make recommendations as needed

The hidden face of Shaping Minds, Transforming Companies, Delivering Results. Focused on providing a clean brand identity with consistent social media content that supports the organizations mission & on-going projects.Top Accomplishments:✔ Launched Getting Thru social media accounts in late 2023, including a 386.3% increase in brand awareness on Facebook & 109.4% on Instagram.✔ Launched The Getting Thru podcast in Dec 2023 with four episodes posted so far and a 400% growth in listeners over the past month, including 1300+ impressions on Spotify alone.Responsibilities:• Creating content, including text posts, video and images for use on social media• Developing a known presence for the brand across social media platforms• Promoting products, services and content over social media• Scheduling social media posts using Loomly, Meta Business Suite• Editing of audio & video podcast episodes & video short-form content• Interacting with customers with regards to brand engagement• Developing new social media strategies and campaigns• Handle email marketing campaigns relating to an upcoming book publishing.• Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising• Keeping track of data and analysing the performance of social media campaigns• Collaborating with internal stakeholders ensure branding is consistent• Meeting with clients and other stakeholders (such as social media influencers). These meetings may involve pitching potential marketing campaigns.

Florida, United States

Advanced to lead 25+ field coordinators in executing permit/inspection functions across 6-state region. Guide team in adhering to customer/project requirements while liaising with jurisdiction authorities. Partner with sales, customer support, operations, expansion teams, and project specialists to ensure fulfillment of all requirements, from financials to code compliance. Facilitate meetings and liaise among technical specialists and jurisdiction officials; educate jurisdictions on product details.✔ Strengthened operations and dramatically improved inspection pass rate among new locations from 45% in Q1 2021 to 85% in Q2 2021; hired and trained coordinators, as well as teamed with operations to identify issues or gaps. ✔ Streamlined operational processes by developing standard operating procedures (SOPs), in addition to automating reporting and communication functions.

Florida, United States

Based on performance and work ethic, promoted to ensure smooth workflow among 8 regional coordinators to achieve project completion. Ensured compliance while gathering permits and conducting inspections to achieve metric goals. Led high-level technical meetings with jurisdiction officials concerning new product launches. ✔ Expedited permitting turnaround time by up to 2 weeks and improved customer satisfaction after implementing Florida Remote Online Notarization program, as well as hiring 2 remote notaries averaging 175 notarizations per month. Slashed expenses 50% per customer via negotiating group rate with DocVerify.✔ Instilled team-focused, process improvement-oriented workplace environment while liaising between leadership and various departments.✔ Received promotion out of 40 internal and 80 external candidates vying for project manager role.

Tampa/St. Petersburg, Florida Area

Brought on board to obtain permits and schedule/track inspections across 40+ jurisdictions regionwide, while managing queue of 200+ initiatives per month. Partnered with operations and city/county inspectors.✔ Played role in minimizing permitting errors and revisions by assisting in implementation of SOPs across multiple sites.✔ Built customer relationships to accelerate permit/product approval time.✔ Lauded for ability to fulfill new functions willingly and swiftly.

Chandler, Az

Participated in organizing and delivering Microchip’s Annual Worldwide MASTERs Conference, recognized as premier technical training event for embedded control engineers. Supported up to 6 conference organizers to help ensure optimal experience for attendees. Assisted attendees with conference-related questions and worked in merchandise store.

Hillsborough, Nc

Managed promotional campaigns, controlling budgets of up to $5K per event.

Hillsborough, Nc

Supervised 40+ instructors and lifeguards. Coordinated Make-A-Splash lessons, group and private swim lessons, American Red Cross classes, summer camps, and Hillsborough Aquatic Club swim team program. Trained all staff to ensure smooth operations. Prepared class schedules.✔ Launched and managed American Red Cross swimming class program. Grew program from 20 to 60 participants in less than 1 year and retained customers.✔ Generated circa $5K in revenue per weekend by utilizing Red Cross Safety certification to facilitate instruction.✔ Helped transition several volunteers into staff.✔ Funded lessons for underprivileged children via Make-A-Splash Foundation.

Hillsborough, Nc

Managing lifeguards, creating and enforcing policies, ordering pool supplies, as well as making schedules. Red Cross certified Lifeguard Instructor; in charge of running all Lifeguard Certification classes, several times a year.

Hillsborough, Nc

In charge of running and managing shifts of swim lessons, calling classes, assisting instructors, and dealing with customers.

Hillsborough, Nc

In charge of teaching group lessons and private lessons to children and adults of all ages, including those with disabilities.

Hillsborough, Nc

Ensuring the safety of all patrons in and out of the pool while on duty, as well as ensuring the facility stayed clean and organized while off duty.

Hillsborough, Nc

Coaching swimmers in accordance to USA Swimming rules. In charge of creating and running practices for the groups aged 10 and under.Certified Year 2 USA Swimming Coach, as well as Level 1 ASCA.

Bachelor Of Science - Bs, Management & Organizational Leadership

Associate In Applied Science, Business Administration: Marketing

Certificates (4), Graphic Design

Transferred within Wake Tech to Business Admin degree in spring of 2016, earned four certificates in Graphic Design.

Associate’S Degree, Web Technology

Transferred to Wake Tech in Fall of 2014 to study business.

High School Diploma, Violincello

Graduated 2013.