Vice President - Global Customer Success
Current
Feb 2023 - Present
AeroLeads people directory · profile
Michell P. S. Reis Costa Email & Phone Number
Vice President - Global Customer Success at Talkdesk | Author of the book: "Era uma vez na empresa..." - Chiado books
at
Talkdesk
1 work email found
@talkdesk.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President - Global Customer Success at Talkdesk | Author of the book: "Era uma vez na empresa..." - Chiado books
Location
Lisboa, Lisbon, Portugal
Company size
Who is Michell P. S. Reis Costa? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Michell P. S. Reis Costa is listed as Vice President - Global Customer Success at Talkdesk | Author of the book: "Era uma vez na empresa..." - Chiado books at Talkdesk, a with 501 employees, based in Lisboa, Lisbon, Portugal. AeroLeads shows a work email signal at talkdesk.com and a matched LinkedIn profile for Michell P. S. Reis Costa.
Michell P. S. Reis Costa previously worked as Vice President - Global Customer Success at Talkdesk and Senior Director - EMEA & LATAM Customer Success at Talkdesk. Michell P. S. Reis Costa holds Economist, Economics from Pontifícia Universidade Católica De Campinas.
Company email context
Email format at Talkdesk
This section adds company-level context without repeating Michell P. S. Reis Costa's masked contact details.
*@talkdesk.com
71% confidence
AeroLeads found 1 current-domain work email signal for Michell P. S. Reis Costa. Compare company email patterns before reaching out.
Profile bio
About Michell P. S. Reis Costa
With over 20 years of experience in client relationship, client services, and sales support, I am a senior people leader who leads managers and professionals from different nationalities, cultures, and ages. I am currently the Vice President of Global Customer Success at Talkdesk, a leading cloud contact center platform that empowers over 1,800 innovative enterprises to deliver exceptional customer experiences.As the VP of Global Customer Success, I enable the success of Talkdesk customers through strategic ongoing customer success partnerships. I am an expert in driving product adoption, commercial opportunities creation, generating cross-sell and upsell, and engaging customers to advocate for the company. I am also a certified Agile Champion and a Lean Six Sigma Green Belt, applying Agile and Lean Six Sigma principles and practices to improve customer satisfaction, operational efficiency, and business outcomes. I am passionate about people management, talent and leadership development, mentoring, coaching, and career progression. I am motivated by delivering best business solutions, retaining qualified employees, and supporting the company's growth and vision.
Listed skills include Team Leadership, Melhoria De Processos, Change Management, Customer Satisfaction, and 37 others.
Current workplace
Michell P. S. Reis Costa's current company
Company context helps verify the profile and gives searchers a useful next step.
Talkdesk
14 roles
Michell P. S. Reis Costa work experience
A career timeline built from the work history available for this profile.
Senior Director - Emea & Latam Customer Success
Sep 2021 - Feb 2023
Director Of Customer Success
I´m very excited to join Talkdesk team as the Director of Client Success department. I´m the leader of the Client Success Managers in charge of the relationship with all of our clients in EMEA. Together, we enable the success of 1,400 Talkdesk customers through strategic ongoing customer success partnerships.
Aug 2019 - Sep 2021
Author Of The Book: "Era Uma Vez Na Empresa..." - Chiado Books
May 2020 - May 2020
Global Client Manager
-Responsible for the relationship between Teleperformance and the Client, covering over 30 markets (Europe and Canada);-Responsible for the service & operations delivery to the client in 10 different Teleperformance sites;-Responsible for the alignment between the Teleperformance sites across Europe & Canada supporting the client;-Responsible for the Training & Quality delivered to the client;
Aug 2018 - Aug 2019
Client & Industry (Top Accounts) Manager & Agile Champion - Us
- Responsible for the administrative services and support given to the United States IBM top clients in the Finacial Services Sector (FSS), from the opportunity identification to cash, covering HW, SW, Maintenance and Services; - Direct manager of 28 senior professionals, located in different countries, with different cultures, reporting to US FSS Market leader;- Working 100% in an AGILE culture;
Dec 2017 - Jun 2018
Client & Industry Manager - Spain, Portugal, Greece & Israel (Spgi)
- Responsible for the administrative services and support given to the Spain, Portugal, Greece & Israel (SPGI) IBM top clients, from the opportunity identification to cash, covering HW, SW, Maintenance and Services; - Direct manager of 10-15 senior professionals, reporting to geo leader (Vice President);- Working 100% in an AGILE culture;
Apr 2017 - Dec 2017
Head Of Business Partner Disbursement
Senior manager resposible for the IBM Business Partner Disbursement department in Bratislava Center of Excellence, that covers Americas, Europe, Midle East & Africa regions.
Oct 2015 - Dec 2016
Global Disbursement Manager - Customer Service - Isc
- International assignement at IBM Slovakia - Led the Business Partners Disbursement Harmonization Project, which integrated the Business Partner Disbursement department of Americas & EMEA into Bratislava Center of Excelence, migrating positions from Brazil to Slovakia
Mar 2014 - Oct 2015
Global Disbursement Manager - Customer Services - Isc
- Manager responsible for the Global Disbursements for IBM Business Partners, working with IBM Integrated Supply Chain (ISC);- Experience supporting IBM US & Canada processes- Responsible for 18 people directly;
Apr 2012 - Mar 2014
Latin America Manager, System X Business Unit - Customer Services - Isc
Manager responsible for the Latin America End to End administrative services, such as Order Entry, Order management, Billing/Credit, Product shipment & Returns, supporting System X sales.
Mar 2010 - Apr 2012
Canada Manager - System X Unit - Customer Services - Isc - Ibm
- Manager responsible for the Customer Services of IBM sales in Canada, working with IBM Integrated Supply Chain (ISC) to support any customer purchase;- Processes Managed within Customer Services: Order Entry, Backlog Management, Billing & Returns;
Jan 2009 - Dec 2009
Team Leader / Customer Support Representative
Operational execution through different positions within Customer Services Department such as: Disbursement payments (Fee), SW billing, HW Team Leadership, Business Partners HW Leadership.
Jan 2004 - Jul 2007
Auditor (Accounting)
Professional Accounting Auditor responsible for validating balance sheets
Jan 2001 - Dec 2003
Team & coworkers
Colleagues at Talkdesk
Other employees you can reach at talkdesk.com. View company contacts for 501 employees →
AD
Anthony D’Astolfo
Colleague at TalkdeskNew York City Metropolitan Area, United States
View →
CL
Clare Lee
Colleague at TalkdeskWuhan, Hubei, China
View →
KG
Kaleb Gerth
Colleague at TalkdeskXenia, Ohio, United States
View →
JG
João Gil
Colleague at TalkdeskLisbon, Portugal
View →
AS
Amanda Santos
Colleague at TalkdeskJoão Monlevade, Minas Gerais, Brazil
View →
QZ
Qun Zhou
Colleague at TalkdeskWuhan, Hubei, China
View →
JK
Jason Koval
Colleague at TalkdeskGreater Billings Area, United States
View →
KR
Karan Raj
Colleague at TalkdeskKamrup Metropolitan, Assam, India
View →
SD
Shannon D.
Colleague at TalkdeskUrbana-Champaign Area, United States
View →
MS
Maxwell Scarnecchia
Colleague at TalkdeskNew York, United States
View →
Anthony D’Astolfo
Colleague at TalkdeskNew York City Metropolitan Area, United States
View →
CL
Clare Lee
Colleague at TalkdeskWuhan, Hubei, China
View →
KG
Kaleb Gerth
Colleague at TalkdeskXenia, Ohio, United States
View →
JG
João Gil
Colleague at TalkdeskLisbon, Portugal
View →
AS
Amanda Santos
Colleague at TalkdeskJoão Monlevade, Minas Gerais, Brazil
View →
QZ
Qun Zhou
Colleague at TalkdeskWuhan, Hubei, China
View →
JK
Jason Koval
Colleague at TalkdeskGreater Billings Area, United States
View →
KR
Karan Raj
Colleague at TalkdeskKamrup Metropolitan, Assam, India
View →
SD
Shannon D.
Colleague at TalkdeskUrbana-Champaign Area, United States
View →
MS
Maxwell Scarnecchia
Colleague at TalkdeskNew York, United States
View →
2 education records
Michell P. S. Reis Costa education
Economist, Economics
Pontifícia Universidade Católica De Campinas
People Manager, People Management
Inpg
FAQ
Frequently asked questions about Michell P. S. Reis Costa
Quick answers generated from the profile data available on this page.
What company does Michell P. S. Reis Costa work for?
Michell P. S. Reis Costa works for Talkdesk.
What is Michell P. S. Reis Costa's role at Talkdesk?
Michell P. S. Reis Costa is listed as Vice President - Global Customer Success at Talkdesk | Author of the book: "Era uma vez na empresa..." - Chiado books at Talkdesk.
What is Michell P. S. Reis Costa's email address?
AeroLeads has found 1 work email signal at @talkdesk.com for Michell P. S. Reis Costa at Talkdesk.
Where is Michell P. S. Reis Costa based?
Michell P. S. Reis Costa is based in Lisboa, Lisbon, Portugal while working with Talkdesk.
What companies has Michell P. S. Reis Costa worked for?
Michell P. S. Reis Costa has worked for Talkdesk, Chiado Editora, Teleperformance, Ibm, and Deloitte.
Who are Michell P. S. Reis Costa's colleagues at Talkdesk?
Michell P. S. Reis Costa's colleagues at Talkdesk include Anthony D’Astolfo, Clare Lee, Kaleb Gerth, João Gil, and Amanda Santos.
How can I contact Michell P. S. Reis Costa?
You can use AeroLeads to view verified contact signals for Michell P. S. Reis Costa at Talkdesk, including work email, phone, and LinkedIn data when available.
What schools did Michell P. S. Reis Costa attend?
Michell P. S. Reis Costa holds Economist, Economics from Pontifícia Universidade Católica De Campinas.
What skills is Michell P. S. Reis Costa known for?
Michell P. S. Reis Costa is listed with skills including Team Leadership, Melhoria De Processos, Change Management, Customer Satisfaction, Supply Chain Management, Processos Empresariais, Customer Service, and Business Process Improvement.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial