Michell P. S. Reis Costa Email and Phone Number
Michell P. S. Reis Costa work email
- Valid
Michell P. S. Reis Costa personal email
- Valid
With over 20 years of experience in client relationship, client services, and sales support, I am a senior people leader who leads managers and professionals from different nationalities, cultures, and ages. I am currently the Vice President of Global Customer Success at Talkdesk, a leading cloud contact center platform that empowers over 1,800 innovative enterprises to deliver exceptional customer experiences.As the VP of Global Customer Success, I enable the success of Talkdesk customers through strategic ongoing customer success partnerships. I am an expert in driving product adoption, commercial opportunities creation, generating cross-sell and upsell, and engaging customers to advocate for the company. I am also a certified Agile Champion and a Lean Six Sigma Green Belt, applying Agile and Lean Six Sigma principles and practices to improve customer satisfaction, operational efficiency, and business outcomes. I am passionate about people management, talent and leadership development, mentoring, coaching, and career progression. I am motivated by delivering best business solutions, retaining qualified employees, and supporting the company's growth and vision.
Talkdesk
View- Website:
- talkdesk.com
- Employees:
- 501
-
Vice President - Global Customer SuccessTalkdesk Feb 2023 - PresentSan Francisco, Ca, Us
-
Senior Director - Emea & Latam Customer SuccessTalkdesk Sep 2021 - Feb 2023San Francisco, Ca, Us
-
Director Of Customer SuccessTalkdesk Aug 2019 - Sep 2021San Francisco, Ca, UsI´m very excited to join Talkdesk team as the Director of Client Success department. I´m the leader of the Client Success Managers in charge of the relationship with all of our clients in EMEA. Together, we enable the success of 1,400 Talkdesk customers through strategic ongoing customer success partnerships.
-
Author Of The Book: "Era Uma Vez Na Empresa..." - Chiado BooksChiado Editora May 2020 - May 2020Portela, Pt -
Global Client ManagerTeleperformance Aug 2018 - Aug 2019Paris, Île-De-France, Fr-Responsible for the relationship between Teleperformance and the Client, covering over 30 markets (Europe and Canada);-Responsible for the service & operations delivery to the client in 10 different Teleperformance sites;-Responsible for the alignment between the Teleperformance sites across Europe & Canada supporting the client;-Responsible for the Training & Quality delivered to the client; -
Client & Industry (Top Accounts) Manager & Agile Champion - UsIbm Dec 2017 - Jun 2018Armonk, New York, Ny, Us- Responsible for the administrative services and support given to the United States IBM top clients in the Finacial Services Sector (FSS), from the opportunity identification to cash, covering HW, SW, Maintenance and Services; - Direct manager of 28 senior professionals, located in different countries, with different cultures, reporting to US FSS Market leader;- Working 100% in an AGILE culture; -
Client & Industry Manager - Spain, Portugal, Greece & Israel (Spgi)Ibm Apr 2017 - Dec 2017Armonk, New York, Ny, Us- Responsible for the administrative services and support given to the Spain, Portugal, Greece & Israel (SPGI) IBM top clients, from the opportunity identification to cash, covering HW, SW, Maintenance and Services; - Direct manager of 10-15 senior professionals, reporting to geo leader (Vice President);- Working 100% in an AGILE culture;
-
Head Of Business Partner DisbursementIbm Oct 2015 - Dec 2016Armonk, New York, Ny, UsSenior manager resposible for the IBM Business Partner Disbursement department in Bratislava Center of Excellence, that covers Americas, Europe, Midle East & Africa regions.
-
Global Disbursement Manager - Customer Service - IscIbm Mar 2014 - Oct 2015Armonk, New York, Ny, Us- International assignement at IBM Slovakia - Led the Business Partners Disbursement Harmonization Project, which integrated the Business Partner Disbursement department of Americas & EMEA into Bratislava Center of Excelence, migrating positions from Brazil to Slovakia
-
Global Disbursement Manager - Customer Services - IscIbm Apr 2012 - Mar 2014Armonk, New York, Ny, Us- Manager responsible for the Global Disbursements for IBM Business Partners, working with IBM Integrated Supply Chain (ISC);- Experience supporting IBM US & Canada processes- Responsible for 18 people directly;
-
Latin America Manager, System X Business Unit - Customer Services - IscIbm Mar 2010 - Apr 2012Armonk, New York, Ny, UsManager responsible for the Latin America End to End administrative services, such as Order Entry, Order management, Billing/Credit, Product shipment & Returns, supporting System X sales.
-
Canada Manager - System X Unit - Customer Services - Isc - IbmIbm Jan 2009 - Dec 2009Armonk, New York, Ny, Us- Manager responsible for the Customer Services of IBM sales in Canada, working with IBM Integrated Supply Chain (ISC) to support any customer purchase;- Processes Managed within Customer Services: Order Entry, Backlog Management, Billing & Returns;
-
Team Leader / Customer Support RepresentativeIbm Jan 2004 - Jul 2007Armonk, New York, Ny, UsOperational execution through different positions within Customer Services Department such as: Disbursement payments (Fee), SW billing, HW Team Leadership, Business Partners HW Leadership.
-
Auditor (Accounting)Deloitte Jan 2001 - Dec 2003Worldwide, OoProfessional Accounting Auditor responsible for validating balance sheets
Michell P. S. Reis Costa Skills
Michell P. S. Reis Costa Education Details
-
Pontifícia Universidade Católica De CampinasEconomics -
InpgPeople Management
Frequently Asked Questions about Michell P. S. Reis Costa
What company does Michell P. S. Reis Costa work for?
Michell P. S. Reis Costa works for Talkdesk
What is Michell P. S. Reis Costa's role at the current company?
Michell P. S. Reis Costa's current role is Vice President - Global Customer Success at Talkdesk | Author of the book: "Era uma vez na empresa..." - Chiado books.
What is Michell P. S. Reis Costa's email address?
Michell P. S. Reis Costa's email address is mi****@****ail.com
What schools did Michell P. S. Reis Costa attend?
Michell P. S. Reis Costa attended Pontifícia Universidade Católica De Campinas, Inpg.
What skills is Michell P. S. Reis Costa known for?
Michell P. S. Reis Costa has skills like Team Leadership, Melhoria De Processos, Change Management, Customer Satisfaction, Supply Chain Management, Processos Empresariais, Customer Service, Business Process Improvement, Business Process, Process Improvement, Atendimento Ao Cliente, Six Sigma.
Who are Michell P. S. Reis Costa's colleagues?
Michell P. S. Reis Costa's colleagues are H. Cem Ulusakarya, Rui Rodrigues, Taeyanna Hagan, Kevin Sheehan, Vanessa Mourinha, Brandon Flores, Jonathan Musto.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial