Jason Koval Email & Phone Number

San Francisco, CA, US

Basking Ridge, NJ, US

Richmond, Virginia, US

Ashburn, Virginia, US

I am the Principal UC and Network Architect in the Office of the CIO. I provide global governance over the design and architecture of Unified Communications, Networking, and Video Conferencing.

• Offering services such as architecting, engineering, programming, troubleshooting, and general consulting on large and complex voice systems specializing in Avaya, Nortel, Skype for Business, various Contact Center.
• Tasked with performing large and complex upgrades of AACC (Avaya Aura Contact Center)for very large and well known customers around the world
• Installing, upgrading Avaya Aura Call Center Elite and EMC (Elite Multichannel)
• Tasked with connecting a third party app or CRM sometimes requiring the development of a connector.
• Tasked with replacing AACC with other contact center products.I have a number of contracts that are both technical and business consulting where I am asked to review configuration, reports, processes in the call center.

Schaumburg, Illinois, US

• During my entire 6 years at Catalyst Rx/Catamaran (now OptumRX) I was the lead UC and Contact Center Architect/Engineer. Even with the titles of Manager and Director, I still designed all voice, contact center, fax.
• Increasing system efficiencies through upgrades, new processes, and assigning accountability
• Utilizing outsourcing or hosting where it made sense
• Combining redundant systems and operations

Schaumburg, Illinois, US

Schaumburg, Illinois, US

Fairfax, Virginia, US

Principal Resident Engineer at the US Patent and Trademark Office (USPTO)I was responsible for onsite level 3 and 4 support; engineering, planning and overseeing all maintenance and upgrades on a large CS1000/81C with all the peripherals like CallPilot, MICB, MIPCD, OTM, VoIP phones and a new installation of a Nortel MCS 5100.

Basking Ridge, NJ, US

I was assigned as lead engineer to the highest profile accounts, especially ones facing large challenges, where there was a large call center, or where new technology was being deployed.

Syracuse, NY, US

My role was engineer, solution architect, and NOC all rolled into one. My primary account was the Bank Of New York for whom I designed, built, and supported their hidden backup call center post 9/11.

Binghamton, NY, US

I was responsible for managing and maintaining all aspects of a 10,000+ user voice system with multiple contact centers, an IVR, and all the peripherals. This also included an underground cable plant of copper and fiber, as well as a satellite TV headend.