Michael Merchant Email & Phone Number

- Collaborated with the sales team to understand customer needs and pain points, translating them into comprehensive technical solutions.- Conducted in-depth assessments of customer IT environments, identifying areas for improvement and recommending tailored solutions to enhance performance, scalability, and cost-effectiveness.- Built and maintained relationships with key stakeholders, including executives, IT directors, and technical teams, becoming a trusted advisor for their… Show more - Collaborated with the sales team to understand customer needs and pain points, translating them into comprehensive technical solutions.- Conducted in-depth assessments of customer IT environments, identifying areas for improvement and recommending tailored solutions to enhance performance, scalability, and cost-effectiveness.- Built and maintained relationships with key stakeholders, including executives, IT directors, and technical teams, becoming a trusted advisor for their technology needs.- Acted as a bridge between technical teams and clients, facilitating effective communication and understanding between both parties.- Worked closely with internal teams, including sales, product management, and engineering, to relay customer feedback, insights, and trends, contributing to the continuous improvement of Dell Technologies' offerings. Show less

- Led multiple agile .Net development teams- Led daily scrum and retrospective/planning meetings between sprints- Worked with product owner and end-users to gather system requirements and prioritize initiatives- Created user stories based on requirements gathered from product owner and key stakeholders- Managed team member assignments and work load- Created and managed stories and tasks using YouTrack- Facilitated communication and process improvement between… Show more - Led multiple agile .Net development teams- Led daily scrum and retrospective/planning meetings between sprints- Worked with product owner and end-users to gather system requirements and prioritize initiatives- Created user stories based on requirements gathered from product owner and key stakeholders- Managed team member assignments and work load- Created and managed stories and tasks using YouTrack- Facilitated communication and process improvement between development, operations, and helpdesk teams- Proactively identified risks and worked with appropriate parties to determine solutions- Worked with Information System Security Officer to remediate vulnerabilities and compliance issues- Led two major data center migrations which included the physical relocation of hundreds of pieces of network, server, and storage equipment with minimal downtime to end users while implementing multiple new technologies and enhancing the performance and capabilities of the system- Met with hardware and software vendors to evaluate options for equipment and technology refresh while staying within a fixed budget- Assisted with the design, planning, and implementation of a new network utilizing Dell network equipment running Big Switch SDN software- Designed and implemented multiple virtualization environments utilizing Dell VxFlex, VxRail, and VMware- Coordinated with various teams across multiple sites to ensure documentation was updated and accurate and milestones were being hit on schedule- Led resolution of multiple hard to diagnose infrastructure issues that had significant production impacts- Worked with other teams to improve data flow processes and bandwidth between sites to improve data transfer rates- Used Microsoft Project to document and plan project schedules with dependency and resource tracking- Documented project status and SOPs, and generated and tracked metrics/reports using tools such as Confluence, Sharepoint, SQL, and Microsoft Office products Show less

- Led small team of developers in web application projects for large government contract- Managed team member assignments and work load- Mentored junior developers- Managed a content management system using Atlassian Confluence to allow team members to create and manage their own web pages and host content including documents and Gliffy diagrams- Created Windows service using .Net to automate both time based notifications and maintenance activities- Advised contractor and… Show more - Led small team of developers in web application projects for large government contract- Managed team member assignments and work load- Mentored junior developers- Managed a content management system using Atlassian Confluence to allow team members to create and manage their own web pages and host content including documents and Gliffy diagrams- Created Windows service using .Net to automate both time based notifications and maintenance activities- Advised contractor and government leadership on appropriate solutions to automate complex, manual processes Show less

Annapolis Junction, Md

- Installed, customized, and maintained multiple instances of open source ticket tracking web application written in Perl with a MySQL back-end- Designed and developed .Net web application to assist with the management of requirements and resources on a large government contract- Used object oriented design practices and methodologies to create a role based environment for users to interact at different access levels- Utilized web services to allow access to data from various… Show more - Installed, customized, and maintained multiple instances of open source ticket tracking web application written in Perl with a MySQL back-end- Designed and developed .Net web application to assist with the management of requirements and resources on a large government contract- Used object oriented design practices and methodologies to create a role based environment for users to interact at different access levels- Utilized web services to allow access to data from various applications- Gained experience with JavaScript and jQuery for client-side scripting- Maintained source control using subversion- Designed, developed, and maintained MySQL database to support web application- Created tables, views, stored procedures, and functions as necessary to support the growth of the web application- Managed Windows and Linux virtual machines for web and database servers in test and production environments- Configured and managed web servers using IIS and Linux database servers using MySQL- Utilized two-way SSL authentication for added security on the web application- Created and maintained a system security plan (SSP) using NIST standards- Interacted directly with end-users and key stakeholders to troubleshoot issues and gather feedback for new and existing requirements- Gathered business requirements and translated them into technical specifications for development activities- Created supporting documents for both end-users, and future system administrators and developers- Conducted training sessions and documents for end-users Show less

Towson, Md

Develop and support web based applications for manufacturing plants, engineering and global sourcing teams. Manage development projects from requirements gathering stage to implementation stage.Develop SAP programs and BAPI's in ABAP.Support web servers hosting applications with IIS 6 and IIS 7.

Towson, Md

Develop and support web based applications for manufacturing plants, engineering and global sourcing teams. Support web servers hosting applications with IIS 6 and IIS 7.

Towson, Md

Perform server builds for various application teams insuring proper software is installed on the server. Assist in managing VMware environments and hosts. Manage Active Directory groups and permissions.

Bs, Information Systems

Education record