Mike Smith Email & Phone Number

La Marque, Texas, United States

Texas City, Texas

Pick up/respond to help desk tickets within 15 mins of ticket opening, communicate and assist users, and assure their issues are resolved in a timely manner.Getting new PCs ready and running through the imaging process and adding all needed apps, run needed updates, cleaning, and readying of used devices, etc.Set up of user offices, teller stations, new locations, etc.Update status and communicate with other departments to find solutions to issues that we are not able to resolve ourselves.Set up help desk meetings as well as with meetings with users to sit down and solve various issues that may need dedicated time to address without interruption.Travel as needed.Creating and maintaining Microsoft email distribution groups in active directory, Teams groups, chats, and tags as well.Responsibly use.Issue new laptops and other devices to users and walkthrough entire set up to ensure all user needs are met.Document snd update device inventory. Install and maintain branch digital signage as well as install and set up of branch TVs.Cleaning and maintaining IT storage areas, Relocate equipment as needed. Regularly perform cable clean up and cable management across all branches.Meeting with vendors at appointments to either assist in resolving an outstanding issue, or to give them access to restricted areas when needed.Assist with phone systems, installing and maintenance of office phones.Maintenance/cleaning of devices such as document/check scanners, receipt printers, cash counters, keyboards/mice, desktop PCs, ID scanners etc.Service and maintenance of meeting room projectors and audio devices.Assist with all branch printers. Print/Issue Employee security badges.

Pearland, Texas

Member services/loans.

Dickinson, Tx

Follow in-house leads lists to contact customers and offer financial servicesAsk clients “needs-based” questions regarding their financial situationMake financial decisions and recommendations based on customer needsRun loan applications and close direct loans, lines of credit, credit cards, HELOANs and HELOCs, as well as many other types of credit productsApprove teller deposits/sign cashiers checksNotary PublicNMLS CertifiedAs a Universal Banker III, I maintain all of my regular banker duties while doubling as a full- time teller and handling a wide variety of teller transactionsHave booked almost 450K in loans in past two quarters

Alvin, Tx

Opened checking, savings accounts, CDs, and IRAsProduct referrals/recommendations, cross-selling Balanced and replenished ATM machine Researched customer statement inquiriesTeller deposit approvalsFormerly assisted Marketing Director with Social Media Served on two committees for special bank projects

Alvin,Tx

Performed a high volume of various teller transactionsOpened checking and savings accounts, CD’s, and IRA’sSupervised tellers and gave overrides/deposit approvals when neededReviewed daily reports and NSF listBalanced teller drawer, vault, ATM, and assisted manager with monthly audits

Alvin, Tx

Performed a high volume of financial transactionsOpened and performed maintenance on all types of consumer and business accounts Balanced Teller drawer, vault, and ATMMultiple administrative and clerical tasksPrepared Federal Reserve shipments and orders

Education record

Education record

Education record

Class of 2002