Mike Stephens, Mba Email and Phone Number
At the helm of MR Audio, LLC, our strategy leverages a customer-centric approach, directly engaging with clients to surpass their expectations. My background in technical support and network operations informs my leadership, ensuring precision and adaptability in delivering superior service, including specialized installations for diverse vehicle types.Ascending from directing global customer performance at Panasonic Avionics to owning a company, I've orchestrated a cultural transformation within technical support teams. We thrive by implementing innovative strategies that resonate with both B2B and B2C markets, while managing significant budgets and executive-level escalations to maintain a proactive, communicative stance amidst critical operations.
Mr Audio, Llc
View- Website:
- mraudio.us
- Employees:
- 4
-
Ceo (Owner)Mr Audio, Llc 2018 - PresentCenterville, Utah, United StatesManage the "Utah Car Audio Official (2022+)" Facebook page, extending the brand's reach beyond the local market to cover all of Utah, attracting customers from as far as Elko, Nevada (240 miles away). Demonstrate customer-centric approach by directly engaging with end customers, meeting and exceeding expectations through nuanced understanding of requirements and needs. Apply technical expertise to install and repair electronics in FedEx vehicles, showcasing adaptability and proficiency in servicing diverse vehicle types. -
Director Of Technical Support (Director Of Global Customer Performance Center Tier 1)Panasonic Avionics Corporation Jul 2018 - Sep 2019Lake Forest, CaliforniaOrchestrated strategic leadership as Technical Executive overseeing Panasonic Avionics Tier 1 support teams, managing annual budget exceeding $2,000,000 for both B2B and B2C operations. Spearheaded transformative cultural shift within the department, implementing innovative outsourcing and insourcing strategies. Took charge of managing executive-level customer escalations, engaging in frequent calls and onsite meetings, ensuring proactive communication during and after incidents. Presented comprehensive plans and progress updates in internal executive meetings to keep all stakeholders informed. -
Director Of It, Global Field Engineering And Nocs, General Manager Of Uae Local EntityGlobal Eagle May 2009 - May 2018Miramar, FloridaHeaded seamless integration of three corporate acquisitions, facilitating the establishment of Corporate Business Intelligence and Data Analytics department. Played pivotal role in the setup of office and warehouse in the UAE, overseeing contracts, design, and construction processes. Undertook comprehensive restructuring of the Miramar, FL Service Assurance Department to align with the requirements of new leadership and customer base supporting the Global Eagle acquisition. -
Senior Field Technician3Di Technologies, Llc Aug 2004 - Jun 2008Middle East -
Specialist/E4Army National Guard Feb 1999 - Aug 2007Draper, Utah
Mike Stephens, Mba Education Details
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Business Administration And Management, General
Frequently Asked Questions about Mike Stephens, Mba
What company does Mike Stephens, Mba work for?
Mike Stephens, Mba works for Mr Audio, Llc
What is Mike Stephens, Mba's role at the current company?
Mike Stephens, Mba's current role is CEO (Owner) @ MR Audio, LLC | MBA, ITILV4.
What schools did Mike Stephens, Mba attend?
Mike Stephens, Mba attended Western Governors University, Western Governors University.
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San Francisco, Ca2yahoo.com, cbiz.com -
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