Mike Stephens, Mba Email & Phone Number

Centerville, Utah, United States

Manage the "Utah Car Audio Official (2022+)" Facebook page, extending the brand's reach beyond the local market to cover all of Utah, attracting customers from as far as Elko, Nevada (240 miles away). Demonstrate customer-centric approach by directly engaging with end customers, meeting and exceeding expectations through nuanced understanding of requirements and needs. Apply technical expertise to install and repair electronics in FedEx vehicles, showcasing adaptability and proficiency in servicing diverse vehicle types.

Lake Forest, California

Orchestrated strategic leadership as Technical Executive overseeing Panasonic Avionics Tier 1 support teams, managing annual budget exceeding $2,000,000 for both B2B and B2C operations. Spearheaded transformative cultural shift within the department, implementing innovative outsourcing and insourcing strategies. Took charge of managing executive-level customer escalations, engaging in frequent calls and onsite meetings, ensuring proactive communication during and after incidents. Presented comprehensive plans and progress updates in internal executive meetings to keep all stakeholders informed.

Miramar, Florida

Headed seamless integration of three corporate acquisitions, facilitating the establishment of Corporate Business Intelligence and Data Analytics department. Played pivotal role in the setup of office and warehouse in the UAE, overseeing contracts, design, and construction processes. Undertook comprehensive restructuring of the Miramar, FL Service Assurance Department to align with the requirements of new leadership and customer base supporting the Global Eagle acquisition.

Middle East

Draper, Utah

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General