Mike Walker Email & Phone Number

Work on reviewing contracts. Loading contracts and rate information into the database. Run assurance tests to validate the billing against the rates in the contract. Contact carriers when there are disputes and work on getting the appropritate credit for customer. Very detailed work in reveiwing contracts, setting up and developing spreadsheets, rate.

Provide customer service and support to both consumer and business customers.Research accounts, answered questions and worked with existing customers.Resolve ongoing service and equipment issues.Provide calling plan analysis and "right size" the customer onto the best calling plan.Review bill and resolve billing issues.Support business customers, answering.

Provide customer service and support to both consumer and business customers.Research accounts, answered questions and worked with existing customers.Resolve ongoing service and equipment issues.Provide calling plan analysis and “right size” the customer onto the best calling plan.Review bill and resolve billing issues.Support business customers, answering.

Project managed customer mechanized pre-order transactions that allowed externalcustomers to obtain the data to place correct and accurate orders. Also developed,analyzed, managed and developed over 70 flat data files for 4 different regions throughout the country. Developed, wrote and packaged business requirements for external andinternal interfaces and.

2008Support major external corporate customers by coordinating the installation andmaintenance of multiple telecommunications services.Managed and escalated trouble reports and new installation projects in order to meetchallenging deadlinesCustomer liaison between various internal departments.Created, developed and implemented internal credit processes to.

Responsible for the development of the business requirements, screen design and flow,test cases, testing, and implementation of an internal and external mechanizedprovisioning and ordering process for complex telecommunications products.Facilitated and developed the user guide, methods, procedures and training packages forboth internal and external.

Responsibilities included project management, product knowledge, and technical assistanceto internal customer facing groups.Effectively supported a wide range of retail customers providing technical and innovativesolutions to their business needs thus insuring and maintaining exceptional customerservice.Coordinated and managed, in conjunction with the.

Effectively managed a group of assigned accounts end to end for all theirTelecommunications needs. Acted as the main interface between external customer and allinternal organizations.Coordinated installation of complex telecommunication projects.Maintained a high level of expertise in network technology.Analyzed telecommunications related problems/needs.

Ba Economics

Finance, General