Mike Diehr Email & Phone Number

New York, Ny, Us

Mumbai, Maharashtra, In

Chicago, Il, Us

Walldorf, Bw, De

Directed SAP business lines for largest global account across global, virtual, and matrix'd organization with 75+ employees and $150M+ in annual revenue. Improved overall support response speed 50%+ by deploying largest SAP on-premises support organization, transforming SAP's interaction with increased customer-facing interaction at reduced cost. Managed virtual cross-organizational teams across globe and instituted global strategy to address customer’s need for global operational support and service. Supervised SAP's delivery executives and key program managers for all Walmart Corporate initiatives. Led SAP capability expansion across other international market units in Walmart businesses by collaborating with local Walmart companies, sustaining as top-10 revenue producer year over year.  Evangelized benefits of leveraging current SAP assets to propel Walmart move from in-house custom development shop to SAP technology adopter and leader. Awarded SAP's Winner Circle for contribution to winning Walmart account.

Walldorf, Bw, De

Served as executive leader for SAP America’s Customer Care organization. Established and led 25-member strategic customer engagement team to improve customer experience with SAP. Partnered with customers and system integrators to manage sales, solution, and account strategy as executive sponsor for strategic customer engagements, such as Caterpillar, Target, Cardinal Health, Dow, The Home Depot, 3M, and Cargill. Improved customer satisfaction and retention by developing repeatable after-sale approach for SAP's strategic accounts to prevent post-implementation problems. Standardized proactive governance model set-up, defining goals and benefits important to customers to expediate value delivery and expand sales opportunities. Reactivated dormant and broken client accounts and strengthened long-term partnerships by deepening and broadening C-level relationships, including turning around account deemed unsalvageable. Took holistic approach to developing project risk mitigation and QA programs used with large system integrators, enabling transparency and collaboration to rectify issues (well-received by Fortune 100 clients). Functioned as executive sponsor for accounts with critical issues, leading teams and working on comprehensive get-well program to address barriers for program success. Transformed Tyson Foods from very dissatisfied flight risk customer to strong SAP user / supporter. Led integrated QA program at Cargill, Cardinal Health, 3M, and other Fortune 50 customers. Awarded SAP's Winner Circle 2X for customer retention and satisfaction enhancement.

Walldorf, Bw, De

Led operations of global account VPs and directors for SAP America's 33 strategic accounts. Guided operations of SAP's GAA program and 40-member team. Supervised team that managed SAP America's 33 global accounts, which accounted for 30%+ SAP America's revenue. Awarded SAP's Winner Circle 2X times for outperforming revenue targets (110%+).

Directed 75-member Global Product and Solution Management Retail team to capture market requirements needed to deliver world-class retail merchandise management solution ($150M annual revenue). Led global best practices and demo teams to build capabilities required to increase global revenue. Worked with field organizations (sales team) to ensure product performance aligned with expectations and team understood capabilities. Drove SAP retail market growth in NA by acquiring net new marquee accounts, including The Home Depot, and helping launch SAP's growth in retail industry. Awarded SAP's Winner Circle for leading NA team and partnering with NA Retail Field organization to beat annual revenue targets year over year.

Mclean, Virginia, Us

Bs, Geology

Education record