Mike Gates Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Created a unified deployment and support function comprised of DevOps engineers, database engineers, and application analysts from globally distributed teams. Pioneered an operational framework for dynamically.
• Deployed and supported dozens of applications and services to Azure and AWS (PaaS, IaaS, and hybrid).
• Improved availability for critical services by >10% over a 12-month period via a campaign to educate stakeholders and cross-functional teams on availability and observability best practices (Power BI, Splunk).
• Reduced cloud costs by more than $1.5M from 2020 through 2021.
• Partnered with a managed service provider to implement a cost-effective staff augmentation strategy that helped reduce costs and time to onboard difficult to recruit talent by > 50%.
• Orchestrated multiple application and infrastructure transformation projects (OS, migration to cloud, datacenter consolidation), helping to reduce operational costs and improve the risk profile.

Austin, Texas Area

• Implemented a shared-service support model, providing operational support for critical applications. Established a cross-functional post-mortem process that prioritized on factors impacting reliability and security..
• Integrated onshore and offshore teams to create a single, high-performing capability that provided 24x5 on-site / 24x365 on-call support and expanded the number of supported users by thousands globally.
• Formalized process and runbook documentation, which expanded the resolver pool by more than 200%.
• Transformed monitoring through use of synthetic transactions and operational intelligence tools, including Splunk and Solarwinds Database Performance Analyzer, which reduced mean time to recovery (MTTR) by 40%, mean.
• Oversaw hundreds of deployments for critical services while maintaining availability targets of 99.9% or better.

Austin, Texas Area

• Designed and implemented a hosting solution for a web-based, geographically distributed system, providing essential capacity to meet growing demand during peak volume periods, improving performance, and adding needed.
• Introduced the practice of deep monitoring, enhancing the ability to identify or even avoid potential negative impact to business processes and the user experience.
• Optimized disaster recovery, system resource utilization, and cost overhead by virtualizing 500+ server estate.
• Integrated global teams to provide extended real-time customer support across key global markets.
• Partnered with Compliance to develop and implement IT governance, security best practices and reporting required to achieve and maintain ISO 27001 certification.
• Organized transition to and successfully operated a 10-cabinet co-location facility, including compute, storage, and networking infrastructure.