Michael Jankowski Email & Phone Number

Atlanta, Ga

Act as an expert in our solutions and implementation process that result in providers utilizing our solutions in their ongoing business operations. Demonstrate effective project management, lead impactful presentations and meetings, and have projects completed to goals, scope, and agreed upon timeline.

Atlanta, Ga

Led the Account Management team in implementing Vendormate’s solution set across the customer base while providing ongoing customer support by ensuring customer success and satisfaction. Focused on implementations, customer satisfaction, contract renewals, increased utilization, driving revenue, and talent development. • Oversaw a customer base of 500 health system (2,015 hospitals) by a team of 8 Account Managers. • Increased retail revenue from 96% in 2013 to 101% in 2014.• Increased the average portfolio contract term from 3.4 to 4.1 years.• Achieved 94% of contract renewals which includes accounts we elected not to renew.• Increased utilization of the sign-in feature of our core product by 9% of our providers and 5% of our suppliers.• Realigned 500 accounts by analyzing employee workload, size of accounts, customer sensitivity, and geographical location.• Developed a staff training plan on our new sourcing application and prepared them to implement it within our customer base.

Atlanta, Ga

• Managed a staff of 12 Account Managers and a customer base of 489 health systems (1,959 hospitals)• Increased retail revenue from 92% in 2012 to 96% in 2013.• Achieved 100% of contract renewals after assuming responsibility for negotiating and executing contracts.• Increased the average portfolio contract term from 3.2 to 3.4 years.• Handled customer account escalations and supervised documented mitigation plans of at-risk customers.• Developed a Sr. Account Manager role.• Implemented an onboarding process that reduced the time to get an Account Manager up to speed to 45 days.• Reduced the number of customer training webinars by implementing a regularly scheduled live weekly webinar and worked with Marketing and Development to get the link added to the customer facing application.• Facilitated regional onsite user groups to bring customers together to discuss best practices.• Account Management team scored the highest in the Employee Engagement Survey showing job satisfaction.

Atlanta, Ga

• Managed a team of 4 Account Managers that each managed approximately 18 key accounts per person.• Grew supplier registrations and sign-in events in our application by 4%; assisted through staff education.• Assisted with 2 major reorganizations of the Account Management team within a 15 month time period all while keeping operations running smoothly. • Demonstrated a thorough knowledge of our implementation and account management processes.• Actively involved in the interview process of new hires.• Led the development of an organization wide trivia game based on company facts and figures.

Atlanta, Ga

Served as the primary customer interface that successfully managed complex project plans, associated deliverables to implement and maintain customer accounts, identified risks and problems and proactively resolved those issues, provided training, presented best practices, and built customer relationships. • Implemented and managed a portfolio of 26 accounts which included Yale New Haven Health System, University of Michigan Health System, and NYU Langone Medical Center.• Account portfolio performed at 121% of its anticipated value by proactively identifying ways to drive revenue.• Increased utilization by focusing on the importance of sign-ins to drive registrations, launching new locations, engaging new departments, providing staff education, re-engaging non-responsive customers, and implementing new customers.• Maintained a transparent working relationship with our Sales Team to effectively provide pre-sales support.• Worked on a collaborative team to provide feedback on product enhancements on the customer facing system.• Closely followed established processes and procedures, contributed to further process improvement, and documented all work within Salesforce.com.

Atlanta, Ga

• Supported account manager on the implementation of the Vendormate VISION software within their health system portfolio.• Executed technical skills that fulfilled the customer’s product configuration and reporting needs.• Demonstrated my ability to multitask by facilitating conference calls, webinars, onsite educational sessions, proofreading of marketing material, data analysis.• Guided and encouraged customers to follow the implementation timeline.

Van Buren Township, Mi

• Led and conducted financial analysis for forward model quotes and manufacturing/sourcing studies.• Analyzed quotes for reasonableness to Business Plan commitments, communicated issues, and offered recommendations to quoting team.

Van Buren Township, Mi

• Launched the SOX 404 self-assessment application to over 100 significant global business units.• Managed the Sarbanes-Oxley self-assessment application with a database of over 1000 global users.• Administered training sessions, provided technical support, and furnished control statement explanations to ensure an effective control environment.• Maintained and updated training materials of financial systems and provided training to the users

Ypsilanti, Mi

• Developed the $63mil overhead budget for the Rawsonville Plant.• Prepared, analyzed, and explained weekly and monthly overhead reports for plant management.• Site-coordinator for the low-value corporate purchasing card with yearly expenditures of $4.6mil.• Developed corrective action plans of identified process issues and ensured a timely implementation.

Ypsilanti, Mi

• Developed a $275mil engineering budget for all engineering departments within the division.• Consolidated monthly actuals and explained large variances to budget. • Served as the lead financial contact to engineering department managers.

Ann Arbor, Mi

• Reconciled the cash accounts for ninety stores within three major bank accounts.

Bachelor'S Degree, Finance

Master Of Business Administration (M.B.A.)