Michael Macri Email and Phone Number

Adaptable, outcome-focused technologist specializing in enterprise AI solutions, automation engineering, compliance frameworks, and holistic business development. With a proven track record of delivering innovative, scalable solutions to global enterprises across diverse verticals, I align technical capabilities with strategic business objectives to drive value and mitigate risk. Leveraging cross-functional collaboration, I strategically manage pipelines, develop go-to-market programs, and strengthen partner relationships—ensuring each engagement produces measurable, sustained growth.As “Customer 0” at ServiceNow, I lead engineering initiatives that drive compliance, AI ethics, and operational efficiency within the Legal Ethics & Compliance department. These efforts directly influence the development and adoption of key platform functionalities, including Analytics, Governance, Risk, and Compliance (GRC/IRM), Strategic Portfolio Management (SPM/PPM), Policy & Compliance, UI Builder, Glide Scripting, Now Assist AI, integrations, and core platform modules across the organization. By accelerating innovation and enhancing ServiceNow workflows, I enable cross-functional collaboration that delivers unified, scalable outcomes. Additionally, as the engineering subject matter expert, I advised on the creation, review, and certification of ServiceNow’s first Artificial Intelligence (AI) and Machine Learning (ML) policies, ensuring alignment with organizational standards and ethical usage.At VMware, I forged strategic partnerships and built trusted advisory networks that increased customers adoption, boosted NPS, and delivered measurable ROI. My leadership spans business development, customer success, solution engineering, system engineering, channel development, MSP/GSI partnerships, and direct-to-customer engagements—consistently achieving scalable success and surpassing multimillion-dollar targets with partners like DXC and CDW, as well as with VMware’s own customers.Through in-depth business model analysis, I create synergy among companies, teams, and stakeholders—translating market insights into strategies that drive value for all involved. From pipeline qualification to close, and from initial design to post-implementation optimization, my holistic, outcome driven approach fosters long-term value for customers, partners, products, and teams.