Michael Moniz Email & Phone Number

Bedford, Massachusetts, United States

Massachusetts, United States

- Support managed services cloud customers using the AWS platform.- Responsible for internal tool infrastructure including LogicMonitor, Thycotic, and Atlassian products.- Assist with integration design and implementation between systems.- Onboarding new customers into managed service’s monitoring solution.- MacGyver Award, Quarter 1, 2021

Massachusetts, United States

- Worked with various technical teams to review, plan, design and implement custom automation of repetitive tasks and reports. Create several onboarding scripts and processes.- Architect and implement a large LogicMonitor environment as a managed services offering supporting 100+ customers and over 15,000 devices.- Built out an solution to solve a customer dilemma with processing 10k weekly emails in an automated way. Included working with the customer to review and map out over 200 conditions, automate call-outs and generate reports. Wrote custom scripts to import, export and maintain rule sets for easy rule modification and expansion.- Configure and build out Thycotic enterprise products used by all of managed services.- Build out custom DataSources for LogicMonitor to add support for several products such as Avamar, Stonebranch, Office365, Cohesity, FortiManager and more. DataSources built with custom Groovy and PowerShell code itself using SQL, WMI, SSH and REST API calls.- Wrote inhouse LogicMonitor PowerShell module to allow easier coding of custom scripts for onboarding new customers.- 1st ever MacGyver Award, Quarter 1, 2019

Wakefield, Massachusetts, United States

Waltham, Massachusetts, United States

- Delivered and implemented complete projects from design, pitch, logistics, implementation and documentation. Working alone or leading a group of two to five engineers.- On staff expert on Windows environments of various scales, both physical and virtual setups.- Worked with all of the largest clients as a trusted engineer and project lead.- Jointly maintained hundreds of separate servers in a multitude of environments, onsite and remotely.- Windows developer for several in-house applications and eFact Document Management product.

Cambridge, Massachusetts, United States

- Lead an average of 6 technicians which together repaired over 3,000 systems per year.- Assembled, repaired and configured hundreds of computer systems.- Develop solutions to resolve customer service issues and complications. Worked with other departments to resolve disputes and promote efficient communications.- Implemented solutions to help technicians work more efficiently. Examples included creating and maintaining Windows preinstall images, a driver collection, disc images and checklists.- Created custom public website allowing customers to check service repair status and collect service related statistics for management.